Tax Office Customer Support Specialist I

Tarrant County; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Employee Assistance Program (EAP)

Life insurance

Long-term disability insurance

Flexible spending accounts (FSA)

Retirement benefits (TCDRS)

13 paid holidays

Wellness Program

Job summary

Tarrant County is seeking a Customer Service Representative to support the Tax Office by handling daily inquiries via phone, chat, and email. You will resolve property tax and motor vehicle questions and escalate as needed, ensuring accurate information and timely responses.

The role emphasizes strong communication, organization, and independent yet team-oriented work in a public-service setting. Statewide county benefits apply.

Qualifications

• Excellent customer service and communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Must be able to stay organized and prioritize workload.
• Ability to work independently and as part of a team.
• Competency with computers and Microsoft Office 365 Suite.
• Advanced analytical skills.
• Must be skilled in operating computer and calculator.
• Ability to answer phones promptly, cheerfully, showing concern and patience.

Responsibilities

• Receives, researches, and resolves various property tax or motor vehicle inquiries regarding issues, policies, procedures, and general information and provides accurate information as requested.
• Prepares effective correspondence for problem resolution through live chat or email as needed or required.
• Receives, research, and resolves, or refers to appropriate staff, inquiries that require detailed research or specialized responses based on office policy.
• Acquires and maintains knowledge of property tax and motor vehicle procedures and policies based on assigned area of expertise.
• Assists callers with limited information.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Analytical skills

Microsoft Office 365

Teamwork

Independence

Education

High School Diploma or GED

Tools

Microsoft Office 365 Suite

Job description

Tarrant County is seeking a Customer Service Representative to support the Tax Office by handling daily inquiries via phone, chat, and email. You will resolve property tax and motor vehicle questions and escalate as needed, ensuring accurate information and timely responses.

The role emphasizes strong communication, organization, and independent yet team-oriented work in a public-service setting. Statewide county benefits apply.