Remote Tax Support Specialist

State of Arizona; Phoenix (AZ); Remote; USD 32,000 - 45,000; Full time

Job summary

State of Arizona is seeking a customer service agent to professionally and courteously assist callers on Individual and Business tax compliance, delinquencies, and information requests in a fast-paced call center.

The role emphasizes bias for doing the right thing, positive attitude, and consistent performance. Candidates must reside in the Greater Phoenix area and are subject to pre-employment checks including background and fingerprinting.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Experience in fast-paced call center environments is required.

Responsibilities

• Answering incoming phone calls in a fast paced environment.
• Resolving Tier 1 level issues.
• Reviewing taxpayer accounts and verifying information.
• Educating taxpayers on online resources and current tax policies.
• Submitting requests for payment arrangements.
• Documenting actions in multiple systems.
• Participating in team engagement activities.
• Meeting performance expectations.

Skills

Multitasking

Microsoft Word

Excel

Google Workspace

Written and Verbal Communication

Interpersonal Skills

Problem Solving

Goal Orientation

Organization

Education

High school diploma or equivalent

Associate's degree or higher

Tools

Microsoft Word

Excel

Google Workspace

Job description

State of Arizona is seeking a customer service agent to professionally and courteously assist callers on Individual and Business tax compliance, delinquencies, and information requests in a fast-paced call center.

The role emphasizes bias for doing the right thing, positive attitude, and consistent performance. Candidates must reside in the Greater Phoenix area and are subject to pre-employment checks including background and fingerprinting.