Taxpayer Support Specialist — Impactful Tax Help

State of Oklahoma; Oklahoma; On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Generous state-paid benefit allowance

Flexible spending accounts

Retirement Savings Plan with match

15 days paid vacation and 15 days sick

Job summary

State of Oklahoma is seeking a Taxpayer Support Specialist to provide professional, technical, and customer service assistance to taxpayers. The role requires interpreting nuanced tax laws, resolving inquiries, and processing requests with on-the-job training. Bilingual skills are encouraged.

The position emphasizes de-escalation, clear communication, and the ability to work with complex tax systems. Candidates should be prepared for on-site work at the Oklahoma Tax Commission with potential

Qualifications

• Bachelor’s degree in accounting, finance, business, public administration, or a closely related field.
• AND two years of professional customer support experience in financial, government, healthcare or closely related field.
• OR an equivalent combination of education and relevant experience.

Responsibilities

• Respond to taxpayer inquiries via phone, email, and live chat with clear, accurate information.
• Stay informed of tax law changes and explain updates in simple terms.
• Use de-escalation techniques to manage difficult interactions and maintain a positive taxpayer experience.
• Address and resolve account discrepancies, penalties, audit inquiries, or filing errors.
• Demonstrate proficiency with tax software, forms, CRM systems, and call center technologies.

Skills

Critical Thinking

De-Escalation

Customer Service

Time Management

Organizational Skills

Technology Proficiency

Self-sufficiency

Education

Bachelor’s degree in accounting, finance, business, public administration, or related field

Tools

CRM systems

Microsoft Office

Tax software

Job description

State of Oklahoma is seeking a Taxpayer Support Specialist to provide professional, technical, and customer service assistance to taxpayers. The role requires interpreting nuanced tax laws, resolving inquiries, and processing requests with on-the-job training. Bilingual skills are encouraged.

The position emphasizes de-escalation, clear communication, and the ability to work with complex tax systems. Candidates should be prepared for on-site work at the Oklahoma Tax Commission with potential