Taxpayer Support & Compliance Specialist

RI Council 94; Providence (RI); Vor Ort; USD 52.000 - 58.000; Vollzeit

Zusammenfassung

The State of Rhode Island Department of Revenue is seeking a Taxpayer Assistance Representative in Providence. The role focuses on providing authoritative information on state tax laws by phone, mail, or in person, interviewing taxpayers to determine issues and advising on solutions.

You will assist with personal income tax matters, business taxes, and credits, prepare returns, explain extension options, and support taxpayers through complex processes while upholding accuracy and equity.

Qualifikationen

• Knowledge of Rhode Island tax laws and ability to interpret them.
• Ability to interact with taxpayers and resolve issues under stress.
• Experience with preparing taxpayer returns and using data systems.

Aufgaben

• Provide technical assistance on RI personal income tax and credits.
• Assist with business taxes like corporate, sales, and use tax filings.
• Prepare current, delinquent, or amended returns with attachments.
• Explain rights to file claims and extensions.
• Answer requests from tax officials and assist with information gathering.

Kenntnisse

Tax law knowledge

Customer service

Data retrieval systems

Communication under pressure

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

The State of Rhode Island Department of Revenue is seeking a Taxpayer Assistance Representative in Providence. The role focuses on providing authoritative information on state tax laws by phone, mail, or in person, interviewing taxpayers to determine issues and advising on solutions.

You will assist with personal income tax matters, business taxes, and credits, prepare returns, explain extension options, and support taxpayers through complex processes while upholding accuracy and equity.