Taxi Routing Specialist

zTrip; Kansas City (MO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO

Paid Holidays

401(k) with Company Match

Paid Training

Career advancement

Professional development

Year-round employment

Team-oriented environment

Job summary

zTrip is seeking a Taxi Routing Specialist to manage trip assignments, monitor driver activity, and adjust routes in real time to ensure reliable service throughout the day.

You will serve as the central hub between drivers, customer service, and operations, making swift, informed decisions in a fast-paced environment while maintaining strong communication and attention to detail.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Strong problem-solving and decision-making abilities.
• Attention to detail and organizational excellence.
• Basic computer skills, including Microsoft Office applications.
• Ability to perform effectively in a fast-paced environment.
• Reliable attendance.

Responsibilities

• Assign transportation requests to the most appropriate available drivers.
• Monitor trip progress and service activity in real time.
• Make routing adjustments to improve efficiency and minimize delays.
• Balance service demand with available transportation resources.
• Coordinate coverage during high-volume periods and service fluctuations.
• Maintain ongoing communication with drivers throughout shifts.
• Provide trip updates, schedule changes, and operational instructions.
• Assist drivers with route-related questions and service issues.
• Support drivers in achieving on-time performance goals.
• Escalate urgent concerns to leadership when necessary.

Skills

Multitasking & prioritization

Decision making

Strong communication

Attention to detail

Organizational skills

Professional demeanor

MS Office basics

Reliability

Education

High School Diploma or GED

Tools

GPS mapping

Routing software

Fleet management systems

Job description

Taxi Routing Specialist

Direct the Flow. Support Drivers. Deliver Reliable Service.

At zTrip, successful transportation service starts with smart coordination. Behind every completed trip is a team working to ensure drivers are positioned effectively, passenger requests are managed efficiently, and operations run without interruption.

We're seeking a highly organized and quick-thinking Taxi Routing Specialist to oversee trip distribution, monitor driver activity, and keep transportation services running smoothly throughout the day. This role is ideal for someone who excels in a fast-paced environment, enjoys making real-time decisions, and can balance multiple priorities while maintaining excellent communication.

If you're a problem solver who thrives on logistics, coordination, and operational efficiency, we'd love to hear from you.

Benefits & Perks

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Paid Training
• Career Advancement Opportunities
• Professional Development Programs
• Stable, Year-Round Employment
• Team-Oriented Work Environment

Schedule

Monday - Friday8:00 AM - 5:00 PM

Position Overview

As a Taxi Routing Specialist, you will serve as a central communication hub between drivers, customer service teams, and operations personnel. You'll manage trip assignments, monitor service coverage, adjust routing based on changing conditions, and help ensure customers receive timely and dependable transportation.

Success in this role requires strong decision-making skills, attention to detail, adaptability, and the ability to remain calm in a constantly changing operational environment.

Key Responsibilities of aTaxi Routing Specialist:

Routing & Trip Management

• Assign transportation requests to the most appropriate available drivers.
• Monitor trip progress and service activity in real time.
• Make routing adjustments to improve efficiency and minimize delays.
• Balance service demand with available transportation resources.
• Coordinate coverage during high-volume periods and service fluctuations.

Driver Communication & Support

• Maintain ongoing communication with drivers throughout their shifts.
• Provide trip updates, schedule changes, and operational instructions.
• Assist drivers with route-related questions and service issues.
• Support drivers in achieving on-time performance goals.
• Escalate urgent concerns to leadership when necessary.

Service Monitoring

• Track transportation activity and identify potential service disruptions.
• Respond quickly to unexpected operational challenges.
• Coordinate solutions for delays, missed trips, and coverage gaps.
• Ensure service commitments are met whenever possible.
• Support daily operational objectives and performance standards.

Operational Coordination

• Collaborate with customer support, management, and field personnel.
• Communicate important service updates across departments.
• Assist in managing service recovery efforts when challenges arise.
• Help maintain efficiency across all transportation operations.
• Contribute to a positive and productive team environment.

Documentation & Administrative Tasks

• Record trip activity and operational updates accurately.
• Maintain dispatch logs and transportation records.
• Update scheduling and routing information within company systems.
• Assist with operational reporting and performance tracking.
• Ensure all records are complete, accurate, and up to date.

Qualifications of aTaxi Routing Specialist:

Required

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Strong problem-solving and decision-making abilities.
• Attention to detail and organizational excellence.
• Basic computer skills, including Microsoft Office applications.
• Ability to perform effectively in a fast-paced environment.
• Reliable attendance and professional work ethic.

Preferred

• Experience in transportation operations, scheduling, logistics, dispatching, or coordination roles.
• Familiarity with GPS mapping, routing software, or fleet management systems.
• Experience handling multiple communication channels simultaneously.
• Knowledge of customer service and transportation industry best practices.

Core Competencies

• Route Optimization
• Operational Coordination
• Logistics Planning
• Communication
• Multitasking
• Decision Making
• Customer Service
• Time Management
• Problem Solving
• Team Collaboration
• Adaptability
• Attention to Detail

What Success Looks Like of aTaxi Routing Specialist:

As a Taxi Routing Specialist, you will:

• Maintain efficient and accurate trip assignments.
• Support drivers with timely information and assistance.
• Minimize service interruptions and route inefficiencies.
• Resolve scheduling challenges quickly and professionally.
• Maintain clear communication across departments.
• Help ensure passengers receive reliable transportation.
• Contribute to operational excellence and customer satisfaction.

Why Join zTrip?

At zTrip, the Taxi Routing Specialist is a critical member of the operations team. Your decisions directly impact service reliability, driver productivity, and customer satisfaction. Every day brings new challenges, opportunities to solve problems, and the ability to make a meaningful contribution to a growing transportation network.

If you enjoy fast-paced work, operational coordination, and being at the center of daily transportation activity, this role offers an exciting opportunity to build a rewarding career.