Dispatcher

zTrip; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life Ins.

PTO

Paid Holidays

401(k) with Company Match

Paid Training Programs

Professional Development Options

Career Advancement Potential

Stable, Year-Round Employment

Collaborative Team Environment

Job summary

zTrip is seeking a Dispatcher to coordinate transportation services, assign trips, and monitor driver activity to ensure timely service. You will act as the communication hub among drivers, customer service, and management to maintain smooth operations and high customer satisfaction.

The ideal candidate is organized, calm under pressure, and capable of multitasking in a fast-paced environment. Strong computer skills and a dependable work ethic are essential for success in this role at zTrip.

Qualifications

• High school diploma or GED is required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and multitasking abilities are required.
• Problem solving and decision making skills are necessary.
• Ability to work efficiently in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office.
• Dependable attendance and professional work ethic.

Responsibilities

• Assign transportation requests based on driver availability and priorities.
• Monitor active trips and vehicle activity throughout the day.
• Adjust assignments to maintain service levels and minimize delays.
• Coordinate coverage during peak periods and events.
• Support drivers with real-time questions and route updates.
• Maintain dispatch records and generate productivity reports.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking

Problem solving

Decision making

Microsoft Office

Dependable attendance

Education

High School Diploma or GED

Tools

GPS tracking systems

Dispatch software

Transportation management platforms

Job description

Dispatcher

Direct Operations. Support Drivers. Deliver Reliable Transportation.

At zTrip, dependable transportation starts with exceptional coordination. Our Dispatch team plays a vital role in ensuring passengers receive timely service, drivers stay productive, and daily operations run efficiently. We are seeking a highly organized and proactive Dispatcher to manage trip assignments, support drivers in real time, and help maintain smooth transportation operations throughout the day.

This position is perfect for someone who enjoys problem-solving, multitasking, and making fast-paced operational decisions that directly impact customer satisfaction and service reliability.

Benefits & Perks

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Paid Training Programs
• Professional Development Opportunities
• Career Advancement Potential
• Stable, Year-Round Employment
• Collaborative Team Environment

Position Overview

As a Dispatcher, you will coordinate transportation services by assigning trips, monitoring driver activity, managing service coverage, and responding to operational needs as they arise. You'll serve as the communication link between drivers, customer service representatives, and management to ensure efficient service delivery and a positive experience for both passengers and drivers.

The ideal candidate is detail-oriented, adaptable, and capable of managing multiple tasks while maintaining professionalism under pressure.

Key Responsibilities of a Dispatcher:

Dispatch & Fleet Coordination

• Assign transportation requests based on driver availability, service demand, and operational priorities
• Monitor active trips and vehicle activity throughout the day
• Adjust assignments as needed to maintain service levels and minimize delays
• Coordinate transportation coverage during peak periods and special events
• Ensure efficient utilization of driver and vehicle resources
• Support on-time service performance and operational efficiency

Driver Communication & Support

• Act as the primary point of contact for drivers during their shifts
• Communicate trip details, route information, and schedule updates
• Assist drivers with operational questions and service-related issues
• Provide real-time support to resolve transportation challenges
• Escalate urgent issues when necessary and follow through on resolution
• Foster productive working relationships with transportation staff

Operations Monitoring

• Track transportation activity and service performance in real time
• Identify potential delays, service gaps, and operational concerns
• Coordinate solutions quickly to minimize service disruptions
• Support efficient allocation of vehicles and personnel
• Monitor daily productivity and route performance
• Help ensure a high level of customer service across the operation

Customer & Team Collaboration

• Work closely with customer service and operations teams to address service concerns
• Coordinate trip modifications, cancellations, and special requests
• Communicate important operational updates to internal departments
• Support service recovery efforts when unexpected issues occur
• Contribute to a customer-focused and team-oriented work environment

Administrative & Reporting Functions

• Maintain accurate dispatch records and activity logs
• Update scheduling and transportation software systems
• Document service interruptions, trip changes, and operational activity
• Prepare operational reports and productivity updates as requested
• Ensure all records are complete, accurate, and properly maintained

Qualifications of a Dispatcher:

Required

• High School Diploma or GED
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Effective problem-solving and decision-making skills
• Ability to work efficiently in a fast-paced environment
• Basic computer proficiency, including Microsoft Office
• Dependable attendance and professional work ethic

Preferred

• Experience in dispatching, transportation operations, logistics, scheduling, or fleet coordination
• Familiarity with GPS tracking systems, dispatch software, or transportation management platforms
• Experience supporting field personnel or mobile workforces
• Knowledge of transportation industry practices and procedures
• Customer service experience in a high-volume environment

Core Competencies

• Dispatch Operations
• Transportation Coordination
• Driver Support
• Fleet Utilization
• Scheduling & Resource Management
• Communication Skills
• Customer Service
• Problem Solving
• Multitasking
• Attention to Detail
• Time Management
• Decision Making

What Success Looks Like as a Dispatcher:

As a Dispatcher, you will:

• Efficiently coordinate transportation services and driver assignments
• Maintain strong communication with drivers and operational teams
• Minimize delays and service interruptions
• Quickly resolve scheduling and routing challenges
• Ensure accurate dispatch records and reporting
• Support positive customer experiences through reliable service
• Improve operational efficiency and productivity
• Contribute to a safe, organized, and successful transportation operation

Why Join zTrip?

At zTrip, our Dispatchers are at the center of daily operations. Your decisions help keep drivers productive, passengers moving, and transportation services running efficiently. This role offers the opportunity to make an immediate impact while developing valuable experience in transportation, logistics, and operations management.

Coordinate Operations. Support Drivers. Keep Transportation Moving.