Transportation Operations Coordinator

zTrip NVA; Norfolk (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO & Holidays

401(k) with Company Match

Career Growth Opportunities

Stable Year-Round Employment

Collaborative Work Environment

Job summary

zTrip is seeking a detailed, customer-focused Transportation Operations Coordinator to join our operations team in Norfolk, VA. The role serves as the communication hub between drivers, passengers, and management, ensuring safe, reliable, and efficient transportation services throughout the day.

You will coordinate trips, monitor driver activity, communicate updates in real time, and support fleet utilization while delivering top-notch driver and customer support in a fast-paced environment.

Qualifications

• HS diploma or GED required.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to thrive in a fast-paced environment.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to prioritize multiple responsibilities while maintaining accuracy.
• Attention to detail.

Responsibilities

• Coordinate transportation services to ensure efficient trip coverage and on-time performance.
• Monitor vehicle and driver activity and adjust assignments as needed.
• Communicate service updates and changes to drivers in real time.
• Support route management and fleet utilization.
• Resolve service interruptions and scheduling conflicts.
• Assist customers with transportation-related questions and concerns.
• Maintain accurate service records and trip data.
• Track daily performance metrics and assist with reporting and data entry.

Skills

Strong communication

Organizational skills

Multitasking

Problem solving

MS Office (Outlook/Word/Excel)

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Tools

GPS tracking systems

Dispatch software

Transportation management platforms

Fleet monitoring tools

Job description

Transportation Operations Coordinator

Coordinate Service. Support Drivers. Keep Operations Running Smoothly.

Join the Team at zTrip

zTrip, one of North America's largest transportation providers, is seeking a detail-oriented and customer-focused Transportation Operations Coordinator to join our operations team. This vital role serves as the communication hub between drivers, passengers, and management, helping ensure safe, reliable, and efficient transportation services throughout the day.

If you're highly organized, enjoy multitasking, and thrive in a fast-paced environment where no two days are the same, this is an excellent opportunity to build a rewarding career with a growing transportation leader.

What We Offer as a Transportation Operations Coordinator:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Career Growth and Advancement Opportunities
• Stable, Year-Round Employment
• Collaborative and Supportive Work Environment

Schedule: Monday-Friday | 8:00 AM - 5:00 PM

What You’ll Do as a Transportation Operations Coordinator:

Operations & Service Coordination

• Coordinate transportation services to ensure efficient trip coverage and on-time performance.
• Monitor vehicle and driver activity throughout the day and adjust assignments as operational needs change.
• Communicate service updates, schedule changes, and important information to drivers in real time.
• Support efficient route management and fleet utilization.
• Assist in resolving service interruptions, scheduling conflicts, and operational challenges.
• Work closely with field personnel to maintain smooth transportation operations.

Driver & Customer Support

• Serve as a key point of contact for drivers needing operational assistance.
• Provide trip details, route guidance, and service-related support.
• Respond to driver inquiries and help solve day-to-day challenges.
• Assist customers with transportation-related questions and concerns.
• Help resolve service issues in a timely and professional manner.
• Deliver outstanding customer support through effective communication and follow-up.

Administrative & Operational Management

• Maintain accurate service records, trip data, and operational documentation.
• Track daily performance metrics and operational activity.
• Assist with reporting, recordkeeping, and data entry responsibilities.
• Support management with daily operational planning and service objectives.
• Identify opportunities to improve workflow efficiency and service performance.
• Ensure established procedures and company standards are consistently followed.

Qualifications of a Transportation Operations Coordinator:

Required

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.areas
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to prioritize multiple responsibilities while maintaining accuracy and professionalism.

Preferred

• Experience in transportation, logistics, scheduling, operations, customer service, or a related field.
• Familiarity with GPS tracking systems, dispatch software, transportation management platforms, or fleet monitoring tools.
• Previous experience coordinating schedules, routes, or transportation services.

Why Join zTrip?

• Become part of one of North America's largest transportation networks.
• Play an essential role in supporting drivers and daily operations.
• Work in a dynamic environment where your contributions make an immediate impact.
• Join a company dedicated to safety, service excellence, and innovation.
• Enjoy long-term stability and opportunities for professional growth.
• Help deliver the reliable transportation services your community depends on every day.