Dispatcher

zTrip; Kansas City (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life

PTO

Paid Holidays

401(k) with Company Match

Paid Training

Professional Development Opportunities

Career Advancement Paths

Stable, Year-Round Employment

Collaborative Team Environment

Job summary

zTrip is seeking a detail-oriented Dispatcher to coordinate transportation services, match drivers with requests, and monitor trips in real time. You will communicate with drivers and field teams, adjust assignments, and ensure timely, reliable service.

The role emphasizes problem-solving, organization, and collaboration within a fast-paced operations group. Competitive benefits and stable year‑round work accompany the position.

Qualifications

• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Strong decision-making and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office.
• Dependable attendance and professional work ethic.

Responsibilities

• Dispatch & Service Coordination: Assign trips and transportation requests to available drivers; Monitor active rides and service performance; Balance service demand with driver resources; Adjust trip assignments as needed; Ensure services are delivered efficiently and on time.
• Driver Communication & Support: Serve as the primary point of contact for drivers during shifts; Communicate trip details, updates, and instructions; Assist with route questions and service-related concerns; Provide timely support for issues.
• Real-Time Operations Management: Track vehicle movement and transportation activity; Identify delays and implement solutions; Coordinate responses to cancellations and disruptions; Support efficiency and coverage.
• Customer & Team Collaboration: Work with customer support and operations; Resolve transportation issues; Communicate updates across departments; Contribute to a positive customer experience.
• Administrative & Reporting Duties: Maintain dispatch logs and trip records; Document service issues and route changes; Update schedules and driver assignments; Support reporting and performance tracking.

Skills

Communication

Multitasking

Decision Making

Problem Solving

Time Management

Attention to Detail

Teamwork

Microsoft Office

Education

High School Diploma or GED

Job description

Dispatcher

Coordinate Transportation. Support Drivers. Keep Every Trip on Track.

At zTrip, exceptional transportation service depends on strong operational coordination. Every day, our dispatch team works behind the scenes to ensure passengers receive timely service, drivers stay productive, and transportation requests are managed efficiently from start to finish.

We are seeking a motivated and detail-oriented Dispatcher to join our operations team. In this role, you'll serve as the communication center of our transportation network, coordinating trips, supporting drivers, and responding to changing service needs in real time.

If you thrive under pressure, enjoy solving problems, and have a talent for organization, this is an opportunity to build a rewarding career with a growing transportation company.

Benefits & Perks

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Paid Training
• Professional Development Opportunities
• Career Advancement Paths
• Stable, Year-Round Employment
• Collaborative Team Environment

Schedule

Monday - Friday8:00 AM - 5:00 PM

Position Overview

As a Dispatcher, you will coordinate transportation services by matching drivers with passenger requests, monitoring active trips, and maintaining communication with field personnel throughout the day. Your ability to make quick decisions, manage multiple priorities, and adapt to operational demands will directly impact service reliability and customer satisfaction.

This role is ideal for individuals who enjoy logistics, problem-solving, and playing a key role in a fast-moving operation.

Key Responsibilities of a Dispatcher:

Dispatch & Service Coordination

• Assign trips and transportation requests to available drivers
• Monitor active rides and service performance throughout the day
• Balance service demand with available driver resources
• Adjust trip assignments to accommodate schedule changes and operational needs
• Ensure transportation services are delivered efficiently and on time

Driver Communication & Support

• Serve as the primary point of contact for drivers during assigned shifts
• Communicate trip details, updates, and operational instructions
• Assist drivers with route questions and service-related concerns
• Provide timely support when unexpected issues arise
• Maintain professional and productive working relationships with field personnel

Real-Time Operations Management

• Track vehicle movement and transportation activity
• Identify potential service delays and implement solutions proactively
• Coordinate responses to cancellations, missed trips, and route disruptions
• Support operational goals by maximizing efficiency and service coverage
• Help maintain smooth workflow during peak demand periods

Customer & Team Collaboration

• Work closely with customer support and operations teams
• Assist with resolving transportation issues and service interruptions
• Communicate important updates across departments
• Support efforts to deliver a positive customer experience
• Contribute to a team-focused environment centered on service excellence

Administrative & Reporting Duties

• Maintain accurate dispatch logs and trip records
• Document service issues, route changes, and operational updates
• Update transportation schedules and driver assignments in company systems
• Assist with operational reporting and performance tracking
• Ensure all information is recorded accurately and maintained properly

Qualifications of a Dispatcher:

Required

• High School Diploma or GED
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Strong decision-making and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Basic computer proficiency, including Microsoft Office
• Dependable attendance and professional work ethic

Preferred

• Experience in dispatching, transportation operations, logistics, scheduling, or customer service
• Familiarity with GPS tracking systems, routing software, or fleet management platforms
• Experience coordinating drivers, field teams, or mobile personnel
• Knowledge of local roadways and transportation service areas
• Experience working in a high-volume operations environment

Core Competencies

• Dispatch Operations
• Transportation Coordination
• Driver Support
• Scheduling & Resource Allocation
• Communication Skills
• Decision Making
• Problem Solving
• Multitasking
• Customer Service
• Time Management
• Team Collaboration
• Attention to Detail

What Success Looks Like as a Dispatcher:

As a Dispatcher, you will:

• Coordinate transportation services efficiently and accurately
• Maintain clear communication with drivers and internal teams
• Quickly resolve service disruptions and operational challenges
• Support strong on-time performance and customer satisfaction
• Maintain accurate operational records and documentation
• Help improve driver productivity and service efficiency
• Contribute to a reliable and effective transportation network

Why Join zTrip?

At zTrip, Dispatchers play a vital role in keeping our operations running smoothly. Your ability to coordinate drivers, manage transportation requests, and make real-time decisions helps ensure passengers receive the dependable service they expect.

Stay Organized. Solve Problems. Keep Transportation Moving.