Dispatcher

zTrip; Indianapolis (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life Ins.

Paid Time Off (PTO)

Paid Holidays

401(k) with Company Match

Paid Training

Career Growth and Advancement

Professional Development Programs

Supportive Team Environment

Stable, Year-Round Employment

Job summary

zTrip is seeking a skilled Dispatcher in Indianapolis to serve as the communication hub between drivers, customers, and operations. You will oversee trip activity, coordinate driver assignments, respond to changing service demands, and ensure safe, reliable transportation services.

The ideal candidate will be a strong communicator who stays calm under pressure, multitasks effectively, and resolves operational challenges in real time. Monday–Friday, with standard daytime hours.

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Basic computer proficiency, including Microsoft Office.
• Dependable attendance and strong work ethic.
• Preferred: experience in dispatching, transportation operations, logistics.
• Familiarity with GPS tracking systems and route management software.

Responsibilities

• Coordinate and assign transportation services to available drivers.
• Manage daily trip schedules and monitor service activity.
• Adjust driver assignments to maintain efficiency and service coverage.
• Respond quickly to schedule changes, delays, and urgent transportation requests.
• Ensure trips are completed according to operational standards and customer expectations.

Skills

Communication

Organization

Multitasking

Fast-paced work

Problem solving

Decision making

MS Office

Attendance reliability

Education

High School Diploma or GED

Tools

GPS tracking systems

Route management software

Dispatching software

Job description

Dispatcher

Coordinate Operations. Support Drivers. Deliver Reliable Service.

At zTrip, great transportation service starts with exceptional coordination. Every day, our dispatch team plays a critical role in ensuring passengers receive timely service, drivers stay informed, and operations run efficiently from start to finish.

We're looking for a highly organized and proactive Dispatcher to join our operations team. In this role, you'll be responsible for managing transportation requests, communicating with drivers, monitoring service activity, and making real-time decisions that keep the operation moving smoothly.

If you enjoy fast-paced environments, problem-solving, and being the central point of communication for a busy transportation operation, this is an excellent opportunity to build a rewarding career with one of the nation's leading transportation providers.

Benefits & Perks

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Paid Training
• Career Growth and Advancement Opportunities
• Professional Development Programs
• Supportive Team Environment
• Stable, Year-Round Employment

Schedule

Monday - Friday8:00 AM - 5:00 PM

Position Overview

As a Dispatcher, you will serve as the communication hub between drivers, customers, and operational teams. You will oversee trip activity, coordinate driver assignments, respond to changing service demands, and ensure transportation services are delivered safely and efficiently.

The ideal candidate is a strong communicator who remains calm under pressure, can multitask effectively, and enjoys solving operational challenges in real time.

Key Responsibilities of a Dispatcher:

Dispatch Operations

• Coordinate and assign transportation services to available drivers
• Manage daily trip schedules and monitor service activity
• Adjust driver assignments to maintain efficiency and service coverage
• Respond quickly to schedule changes, delays, and urgent transportation requests
• Ensure trips are completed according to operational standards and customer expectations

Driver Communication & Support

• Serve as the primary communication point for drivers during active shifts
• Provide real-time updates regarding trip assignments and operational changes
• Assist drivers with routing, scheduling, and service-related questions
• Troubleshoot operational challenges and help identify effective solutions
• Maintain positive working relationships with transportation personnel

Service Monitoring

• Track vehicle locations and trip progress throughout the day
• Monitor service levels and identify potential delays before they impact customers
• Coordinate resources to maintain schedule reliability
• Balance service demand with available driver resources
• Assist with maintaining efficient transportation coverage across assigned service areas

Customer & Operations Coordination

• Work closely with customer service and operations teams to address transportation concerns
• Ensure accurate communication regarding trip updates and service changes
• Support timely issue resolution for customers and drivers
• Contribute to a customer-focused operation that prioritizes reliability and responsiveness

Administrative & Reporting Duties

• Maintain dispatch logs and operational records
• Document service interruptions, schedule adjustments, and driver communications
• Prepare reports related to trip activity and operational performanceEnsure accurate data entry and recordkeeping
• Support management with operational reporting and special projects

Qualifications of a Dispatcher:

Required

• High School Diploma or GED
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced environment
• Strong problem-solving and decision-making skills
• Basic computer proficiency, including Microsoft Office
• Dependable attendance and strong work ethic

Preferred

• Experience in dispatching, transportation operations, logistics, scheduling, or customer service
• Familiarity with GPS tracking systems and route management software
• Experience coordinating field personnel or transportation services
• Knowledge of local roadways and service areas
• Previous experience in a high-volume call center or operations environment

Core Competencies

• Dispatch Operations
• Driver Coordination
• Transportation Scheduling
• Communication Skills
• Route Management
• Decision Making
• Problem Solving
• Time Management
• Multitasking
• Customer Service
• Data Entry Accuracy
• Team Collaboration

What Success Looks Like as a Dispatcher:

As a Dispatcher, you will:

• Maintain efficient driver scheduling and trip assignments
• Ensure smooth communication between drivers and operational teams
• Quickly resolve transportation and scheduling challenges
• Support on-time service performance and operational efficiency
• Maintain accurate dispatch records and documentation
• Enhance customer satisfaction through proactive coordination
• Contribute to a safe, productive, and reliable transportation operation

Why Join zTrip?

At zTrip, Dispatchers are the backbone of daily operations. Your ability to coordinate resources, communicate effectively, and adapt to changing conditions will directly impact service quality, driver success, and customer satisfaction.

This role offers the opportunity to play a vital part in a growing transportation company while developing valuable operations and logistics experience.

Coordinate Operations. Support Drivers. Deliver Exceptional Service.