Tax Software Support Specialist

Intuit, Inc.; Bolingbrook (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and elevate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer

Responsibilities

• Answer tax and product questions from customers.
• Guide users through filing steps.
• Troubleshoot common software issues via phone, chat or email.
• Document interactions and research solutions using knowledge bases.
• Stay current on tax changes and industry updates.
• Provide customer insights to product teams.

Job description

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and elevate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer