Tax Software Support Specialist

Intuit, Inc.; Irvine (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and elevate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute

Qualifications

• Must be able to answer tax and product questions.
• Able to guide users through filing steps.
• Ability to troubleshoot common software issues via phone, chat, or email.

Responsibilities

• Answer tax and product questions from customers.
• Guide users through TurboTax filing steps and processes.
• Troubleshoot common software issues via phone, chat, or email using knowledge bases.

Skills

Tax knowledge

Customer support

Problem-solving

Communication

Job description

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and elevate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute