Tax Season Front Desk & Client Services Specialist

H&R Block, Inc.; Bain City (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, handle scheduling, and support daily operations alongside tax professionals in person.

This role emphasizes confidentiality and organization, offers exposure to tax environments, and can lead to growth into tax preparation or office leadership with training and teamwork.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and collaboration.
• Ability to multitask and manage priorities.
• Excellent organization and follow-through.
• Proficiency with basic computer programs.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Team collaboration

Flexibility

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, handle scheduling, and support daily operations alongside tax professionals in person.

This role emphasizes confidentiality and organization, offers exposure to tax environments, and can lead to growth into tax preparation or office leadership with training and teamwork.