Tax Programs Administrative Specialist

Nash County; Nashville (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Nash County in North Carolina is seeking an experienced administrative support professional to manage complex office operations, oversee records, and support multiple teams. You will draft reports, handle inquiries, coordinate meetings, and compile budgets and payroll data for various government programs.

The role requires strong organizational skills, discretion with sensitive information, and the ability to work with upper management and the public.

Qualifications

• Thorough knowledge of modern office practices and procedures including automated office systems such as word processing, data base management, spreadsheet design and usage, specialized technology applications, website documents and other related resources.
• Thorough knowledge of assigned department, its functions, policies, procedures, practices, and related laws and operations.
• Skill in the use of information technology equipment and associated software products such as word processing, spreadsheets and data bases used in area of work assignment including the development of forms, form letters, tables, spreadsheets, data bases, etc.
• Skill in communicating effectively and in conducting the department's business in person and by telephone and in customer service problem-solving and conflict resolution.

Responsibilities

• Plans and organizes the administrative work flow of the office to accomplish needs; identifies and develops data bases, spreadsheets and other records management systems; creates files, notebooks, forms and correspondence based on limited instructions; edits data bases and spreadsheets for custom applications; prepares charts and graphs using spreadsheet and/or presentation software; reviews work for compliance with instructions, proofreads final product.
• Drafts and composes correspondence and prepares a variety of scheduled and special reports for senior management and various government agencies; reviews and verifies records and reports for correct information; identifies potential inconsistencies and resolves discrepancies; researches files, activity reports and other information; compiles data and statistics and prepares reports; creates or updates policy and procedures manuals.
• Provides customer service requiring considerable knowledge of the department's services, regulations and procedures; answers a variety of questions based on program and technical knowledge; selects appropriate materials to answer questions; explains rationale of answer and often resolves problems or complaints without management's assistance.
• Identifies budgetary needs for the department; creates or edits spreadsheets and forms; compiles information for the budget document and typically prepares a draft budget for management review; maintains spreadsheets tracking budget expenditures by line item and by program area; processes department revenue generated from user fees, program fees, etc.; matches receipts to monthly statement; prepares reports and reconciliations.
• Processes payroll for the department; verifies timesheets and leave records, ensures accuracy of records and maintains the department's personnel records and files; prepares and/or types confidential personnel reports, evaluations and disciplinary actions.
• Independently administers one or more programs or major program components requiring both strong administrative skills and technical knowledge; ensures compliance with policies and regulations; monitors activities; maintains data and statistics, prepares and maintains records and prepares reports on activities.
• Handles confidential or sensitive technical information in an appropriate manner.
• Performs related duties as required.

Job description

Nash County in North Carolina is seeking an experienced administrative support professional to manage complex office operations, oversee records, and support multiple teams. You will draft reports, handle inquiries, coordinate meetings, and compile budgets and payroll data for various government programs.

The role requires strong organizational skills, discretion with sensitive information, and the ability to work with upper management and the public.