Clinic Access & Patient Services Specialist

Nash County; Nashville (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Nash County in North Carolina is seeking an administrative assistant to provide clerical and customer service support for the health department's clinical component. The role involves phone inquiries, scheduling, file management, and data entry within the EHR system.

You will work a regular 8:00 a.m. – 5:00 p.m. schedule, Monday through Friday, with occasional extra hours. A high school diploma and at least two years of office experience are required.

Qualifications

• Two years of office assistant/secretarial experience or equivalent.
• Ability to learn and apply health department procedures.
• Strong interpersonal skills for courteous public contact.

Responsibilities

• Answer incoming calls from patients, physicians and providers.
• Schedule patient appointments and obtain prior records.
• Obtain initial patient insurance demographic information.
• Greet patients and confirm appointments; obtain signatures.
• Scan documents into patient medical records using the EHR system.
• Perform other duties and provide coverage as needed.

Skills

Customer service

Phone etiquette

Scheduling

Records management

Education

High school diploma

Tools

EHR system

Job description

Nash County in North Carolina is seeking an administrative assistant to provide clerical and customer service support for the health department's clinical component. The role involves phone inquiries, scheduling, file management, and data entry within the EHR system.

You will work a regular 8:00 a.m. – 5:00 p.m. schedule, Monday through Friday, with occasional extra hours. A high school diploma and at least two years of office experience are required.