Tax & Payroll Support Specialist — Client Services

ADP, Inc.; El Paso (TX); On-site; USD 39,000 - 72,000; Full time

Job summary

ADP, Inc. in El Paso, TX is hiring a Client Service – Product Support Specialist – Tax and Payroll to provide research-based, high-quality support to clients, resolving funding-related and payroll tax issues while guiding customers on requirements and timelines.

This role emphasizes strong attention to detail, analytical thinking, excellent communication, and the ability to manage multiple priorities in a fast-paced environment, with opportunities to collaborate with business partners and senior

Qualifications

• 2+ years of experience in client service, banking, billing, financial operations, reconciliation, insurance, accounting support, or related environment.

Responsibilities

• Be the Funding Expert. you will assist clients with tax deposits and funding guidelines while enforcing the Risk Policy.
• Be a Trusted Advisor and Problem Solver. you will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
• Build Relationships. you will build relationships with clients and service partners using the phone, email, and/or chat to exceed client expectations.
• You will leverage your ADP product - services knowledge to provide solutions and turn client input into recommendations for leadership.
• Demonstrate Client Focus. you will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

ADP, Inc. in El Paso, TX is hiring a Client Service – Product Support Specialist – Tax and Payroll to provide research-based, high-quality support to clients, resolving funding-related and payroll tax issues while guiding customers on requirements and timelines.

This role emphasizes strong attention to detail, analytical thinking, excellent communication, and the ability to manage multiple priorities in a fast-paced environment, with opportunities to collaborate with business partners and senior