Tax Operations Unit Supervisor

State of Connecticut - Department of Revenue Services; Hartford (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

The State of Connecticut - Department of Revenue Services seeks a Tax Operations Unit Supervisor for the Hartford office. This agency-only role oversees a major unit responsible for registration, processing, refunds, and revenue accounting, with a focus on accurate tax document handling.

The position requires extensive knowledge of agency policies and financial data systems, strong supervisory skills, and the ability to coordinate with other units.

Qualifications

• Eight years of experience in technical taxation or computerized financial records.
• One year in a lead capacity is preferred.
• Experience with policy interpretation and procedural development.
• Ability to supervise a unit of 10+ staff and counsel on tax operations.

Responsibilities

• Supervise staff, schedule work, and review performance.
• Oversee processing of tax returns and documents for accuracy.
• Provide staff training and guidance; conduct evaluations.
• Set priorities and establish unit procedures.
• Prepare reports on unit activities and revenue data.

Skills

Agency policies

Financial data systems

Oral and written communication

Supervisory ability

Taxation knowledge

Analytical skills

Education

Bachelor's degree

Tools

ECM system

DRS CTax system

High speed scanners

DRS Correspondence System

Job description

Introduction

The State of Connecticut, Department of Revenue Services (DRS) has an exciting promotional opportunity for a Tax Operations Unit Supervisor. This Agency-only position is available in the Processing/ECM Unit, within the Operations Division of the Operations Bureau.

Position Highlights

This position is full-time on first shift, Monday through Friday and based out of our Hartford office. Work schedules will be determined based on operational need. This unit requires daily on-site staff presence; therefore, telecommuting is not available for this opportunity and due to the processing nature of these units, attire standards are business casual.

Please note: this is an agency only opportunity and only open to employees within the Department of Revenue Services. Any agency employees who feel they meet the qualifications of this position are encouraged to apply.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Revenue Services, Operations Division this class is accountable for supervising the work of a major unit of 10 or more technical employees engaged in insuring the efficiency of registration, processing, corrections, accounts receivable billings and refunds, revenue accounting and tax publications.

EXAMPLES OF DUTIES

• Schedules, assigns, oversees and reviews work of staff;
• Supervises the processing of tax returns, applications or other tax documents for completeness and accuracy for computer acceptability and correct entry;
• Provides staff training and assistance;
• Conducts performance evaluations;
• Determines priorities and plans unit work;
• Establishes and maintains unit procedures;
• Develops or makes recommendations on the development of policies and standards;
• Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
• Prepares reports on unit activities and production including accurate figures of revenues collected;
• Evaluates production of the data base to insure proper input and output of computer system;
• Coordinates the work with program runs and recommends changes to financial data systems;
• Assists in the design and re-design of tax forms;
• Resolves the most difficult taxpayer inquiries regarding regulations pertaining to processing and examination of tax documents;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of relevant agency policies and procedures;
• the functions and operations of financial data systems;
• Knowledge of relevant state and federal laws, statutes and regulations;
• modern office practices and procedures;
• Considerable interpersonal skills;
• oral and written communication skills;
• Ability to prepare and evaluate complex financial reports and documents;
• utilize computer software;
• Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of experience in technical work in taxation or computerized financial record keeping systems.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a lead capacity. NOTE: For state employees this experience is interpreted at the level of a Tax Corrections Principal Examiner.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• For state employees one (1) year as a Tax Corrections Principal Examiner, Tax Operations Assistant Unit Supervisor or Revenue Examiner 3 may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

• Experience working multiple tax types administered by DRS;
• Experience with DRS tax operations processes and providing advice for taxpayer issue resolution;
• Experience with DRS Electronic Content Management System (ECM) including preparation and processing of paper tax returns and checks;
• Experience with operation and troubleshooting high speed scanners;
• Experience using the DRS CTax systems for operations functions;
• Experience with processing documents and resolving issues in the DRS Correspondence System;
• Experience handling escalated taxpayer complaints or issue resolution;
• Experience running meetings;
• Experience working independently;
• Experience motivating a team to meet objectives;
• Experience conducting employee performance evaluations.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.