Processing Technician Hybrid #261013-6435CL-001

State of Connecticut; Hartford (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Professional growth opportunities

Healthy work/life balance

Job summary

State of Connecticut is seeking a Processing Technician in the Practitioner Investigations unit within the Department of Public Health. The role emphasizes high-volume clerical processing, accuracy checks, and detailed record-keeping to support public health investigations.

The position requires handling correspondence, organizing workflows, and maintaining filing systems, with a focus on compliance with statutes and regulations. Join a mission-driven agency promoting health and safety.

Qualifications

• Three years of clerical work experience.
• One year of the General Experience must have involved a full range of clerical duties.
• College training may be substituted for the General Experience on the basis of fifteen semester hours equalling one-half year of experience to a maximum of two years.

Responsibilities

• Performs the most complex duties related to an agency’s clerical processing functions.
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations.
• Makes corrections and/or additions.
• Devises follow up procedures to efficiently and effectively carry out activities.
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions.
• Interprets and applies state statutes and regulations relating to the particular processing service.
• Makes decisions as to case status, transaction permissibility or admissibility.
• Responds to inquiries for information and assistance.
• Maintains calendars of due dates and initiates recurring work or special clerical projects.

Skills

Interpersonal skills

Oral and written communication

Office systems

Workflow organization

Tools

Microsoft Office

Job description

Introduction

Do you have experience performing a full range of clerical duties? Join us as a Processing Technician and make a difference today! The State of Connecticut, Department of Public Health (DPH), Regulatory Affairs Branch is seeking a qualified individual for the position of Processing Technician in the Practitioner Investigations unit. Within this unit, complaints are received and referred related to individual practitioners and/or entities regulated by the Department that may impact public health and safety.

About the Practitioner Investigations Unit: This unit is part of the Practitioner Licensing and Investigations Section (PLIS) in the Regulatory Affairs Branch. PLIS is responsible for ensuring a safe and competent health care workforce by licensing health care practitioners and investigating complaints received about individual providers. PLIS Licenses nearly 70 professions.

Position Highlights

• Location: 410 Capitol Avenue, Hartford, CT
• Work Schedule: Monday - Friday
• Work Shift: Full-time, First Shift
• Work Hours: 40 hours per week

What We Can Offer You

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees

DISCOVER THE OPPORTUNITY TO

• Answer calls into the call center for Practitioner Investigations unit;
• Send complaint forms when requested through mail and email, and enter complaints into eLicense database;
• Send out confirmation letters referrals to other units and other agencies;
• Upload documents into eLicense database; and
• Prepare closing cases for offsite storage and for destruction in accordance with the State Retention and Destruction policy.

More About The Agency

The Mission of the Department of Public Health (DPH) is to protect and improve the health and safety of the people of Connecticut by:

• Assuring the conditions in which people can be healthy
• Preventing disease, injury, and disability
• Promoting the equal enjoyment of the highest attainable standard of health, which is a human right and a priority of the state.

DPH accomplishes this through the implementation of its Strategic Plan which outlines the actions that DPH is taking to accomplish its Mission.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jensine Tran at Jensine.Tran @ct.gov .

Join the State of Connecticut and take your next career step with confidence!

Purpose of Job Class (Nature of Work)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Examples of Duties

• Performs the most complex duties related to an agency’s clerical processing functions;
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
• Makes corrections and/or additions;
• Devises follow up procedures to efficiently and effectively carry out activities;
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
• Interprets and applies state statutes and regulations relating to the particular processing service;
• Makes decisions as to case status, transaction permissibility or admissibility;
• Responds to internal and external inquiries for information and assistance;
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
• Maintains records and logs;
• Prepares status or statistical reports related to processing function;
• Assists in maintaining general files in support of processing function;
• Initiates correspondence in carrying out duties;
• Types correspondence, forms, file documentation, etc. in support of processing function;
• May process fees and maintain financial records;
• May lead lower level clerical employees assisting in carrying out processing responsibilities;
• Performs related duties as required.

Knowledge, Skill and Ability

• Knowledge of office systems and procedures;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
• Ability to
  • compose effective correspondence and forms;
  • read, comprehend and apply laws, regulations, and procedural guidelines;
  • organize and coordinate workflow;
  • articulate ideas and information effectively;
  • perform research assignments;
  • devise and maintain record keeping and filing systems;
  • examine documents for accuracy and completeness;
  • operate office equipment including computers, tablets, and other electronic equipment;
  • operate office suite software.

Minimum Qualifications - General Experience

Three (3) years of clerical work experience.

Minimum Qualifications - Special Experience

One (1) year of the General Experience must have involved a full range of clerical duties.

NOTE: For state employees this experience is interpreted at the level of an Office Assistant or Interpreter Clerk.

Minimum Qualifications - Substitutions Allowed

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

Preferred Qualifications

• Experience providing quality customer service via email, telephone and in person
• Experience organizing and coordinating workflows
• Experience examining documents for accuracy and completeness
• Experience creating and maintaining an electronic filing system
• Experience with Microsoft Office programs including sharing documents electronically and using a shared database to perform and track tasks

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.