Tax Division Chief

State of Connecticut - Department of Revenue Services; Hartford (CT); Hybrid; USD 110,000 - 170,000; Full time

Job summary

The State of Connecticut, Department of Revenue Services (DRS) seeks a Tax Division Chief to lead the Operations Bureau’s Tax Division, overseeing approximately 125 positions across multiple units. The role emphasizes directing staff, budgeting, and implementing policy in a complex environment.

The position operates on a hybrid schedule and requires strong leadership and tax administration expertise. Critical capabilities include strategic planning, staff development, and collaboration with

Qualifications

• Ten (10) years of professional experience in tax administration.
• Two (2) years of supervisory capacity.
• Substitutions allowed include college training in accounting or related field; Master’s degree may substitute for additional experience; law degree or CPA/CIA may substitute for more experience.

Responsibilities

• Directs staff and operations of a Division within the Bureau or Central Office.
• Coordinates, plans and manages division activities.
• Formulates program goals and objectives.
• Develops or assists in policy development.
• Interprets and administers tax laws and regulations.
• Prepares division budget and reports.

Skills

Tax administration

Supervisory experience

Leadership

Project coordination

Job description

Introduction

The State of Connecticut, Department of Revenue Services (DRS) is seeking to fill the position of Tax Division Chief, within the Operations Bureau.

What We Can Offer You

• Visit our State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

Position Highlights

• Monday through Friday.
• Schedule based on operational needs.
• Hybrid.

The Tax Division Chief is responsible for directing staff and operations. This position oversees approximately 125 positions processing taxes within the Processing and Mail Services Unit, Financial Unit, Registration/ECU/myconnecCT Unit, the Contact Center and Walk in Unit, and the Website Maintenance and Training Unit. This is one of the larger divisions within DRS and manages all division activities, in addition to evaluating and organizing training of staff.

In a time when we continue to look for new and innovative ways of accomplishing our critical tasks with fewer resources, it is imperative to have appropriate leadership to guide the processes and the staff. This is particularly important in a division that has the responsibility of depositing the tax revenues that fund all/most state expenditures.

For an inside look at what it's like to work as an employee for the State of Connecticut, please watch the video below!

Selection Plan

IMPORTANT NOTE:
In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.

QUESTIONS? WE’RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Brianna Linehan at [e-mail].

Join the State of Connecticut and take your next career step with confidence!

Purpose of Job Class (NATURE OF WORK)

In the Department of Revenue Services this class is accountable for directing the staff and operations of a Division in a Bureau or in the Central Office.

Examples of Duties

• Directs staff and operations of a Division in a Bureau or in the Central Office;
• Coordinates, plans and manages division activities;
• Formulates program goals and objectives;
• Develops or assists in development of related policy;
• Interprets and administers pertinent laws;
• Evaluates staff;
• Prepares or assists in preparation of division budget;
• Maintains contacts with individuals within and outside of division who might impact on program activities:
• Prepares necessary narrative, statistical and financial reports for tax management;
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• May assist in drafting proposed legislation;
• May act on behalf of Bureau Chief in their absence;
• Perform related duties as required.

Knowledge, Skill and Ability

• Considerable knowledge of
• and ability to apply management principles and practices;
• relevant state and federal laws, statutes and regulations;
• relevant principles and practices of tax administration, tax auditing, tax collections or tax enforcement;�
• Knowledge of complex statistical methods and techniques;
• Considerable
• interpersonal skills;
• oral and written communication skills;�
• Considerable analytical ability.

Minimum Qualifications - General Experience

Ten (10) years of professional experience in tax administration.

Minimum Qualifications - Special Experience

Two (2) years of the General Experience must have been in a supervisory capacity.

Supervisory capacity is defined as scheduling, assigning, overseeing work, establishing performance standards for employees and taking corrective measures to implement those standards.

For state employees this experience is interpreted at the level of a Revenue Examiner 4.

Minimum Qualifications - Substitutions Allowed

• College training in accounting or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in accounting, business administration, taxation or a closely related field may be substituted for one (1) additional year of the General Experience.
• A law degree from an accredited school of law or certification as a Certified Public Accountant and/or Certified Internal Auditor may be substituted for one (1) additional year of the General Experience.

Preferred Qualifications

• Experience with the major functions of a large tax Operations division;
• Experience with project and time management skills while balancing and prioritizing multiple activities and responsibilities;
• Experience increasing efficiency and effectiveness through process improvement techniques;
• Experience leading staff by critically thinking, managing productivity, defining expectations and establishing measurable goals;
• Experience managing and collaborating throughout all levels of a diverse staff to achieve common goals;
• Experience implementing change by utilizing communication, research, strategic thinking, leadership and analytical skills to meet desired goals.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.