Processing Technician

State of Connecticut - Department of Revenue Services; Hartford (CT); On-site; USD 40,000 - 52,000; Full time

Job summary

The State of Connecticut, Department of Revenue Services (DRS) is seeking four processing technicians for the Processing/ECM Unit. This full-time, first shift position requires on-site presence and involves processing mail, maintaining records, and supporting tax processing workflows.

Ideal candidates will have clerical experience, strong office software skills, and the ability to work independently while meeting deadlines.

Qualifications

• Three (3) years of clerical work experience.
• One (1) year of the General Experience must have involved a full range of clerical duties.
• College training may be substituted for General Experience in part (15 semester hours = 0.5 year, up to 2 years).
• Preferred qualifications include experience with Microsoft Office, ECM, and tax processing systems.

Responsibilities

• Performs the most complex duties related to a clerical processing function.
• Examines incoming materials for accuracy, completeness, and conformance to statutes/regulations.
• Makes corrections and additions as needed.
• Devises follow-up procedures to carry out activities efficiently.
• Initiates and maintains communications with various resources to verify information and complete transactions.
• Interprets and applies state statutes and regulations to processing services.
• Makes decisions on case status and admissibility.
• Responds to inquiries for information and assistance.
• Sets up and maintains office procedures, filing, and indexing systems.
• Maintains calendars of due dates and initiates recurring work or projects.
• Maintains records and logs; prepares status or statistical reports.
• Initiates correspondence and types forms and documents in support of processing function.
• May process fees and maintain financial records.
• May lead lower level clerical employees.

Skills

Interpersonal skills

Oral and written communication

Regulatory comprehension

Workflow organization

Attention to detail

Documentation and record keeping

Research skills

Office equipment operation

Office suite proficiency

ECM system experience

Tools

Microsoft Office Suite

ECM system (DRS)

CTax system

Job description

Introduction

The State of Connecticut, Department of Revenue Services (DRS) is seeking four (4) processing technicians in the Processing/ECM Unit.

What We Can Offer You

The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.

• Professional growth and development opportunities
• A healthy work/life balance for all employees

Position Highlights

• This position is full-time, following a first shift schedule and scheduled 40 hours a week.
• This unit requires daily on-site staff presence; therefore, telecommuting is not available for this opportunity and due to the processing nature of these units, attire standards are business casual.
• Specific work schedules will be determined based on operational needs.
• The Processing/ECM Unit is responsible for the timely processing of all inbound mail.

About Us

The mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

• Complete a written statement disclosing whether such applicant has ever been convicted of a crime or whether criminal charges are pending against such applicant. If any charges are pending, the statement must identify the charges and the court in which such charges are pending.
• Complete and sign an 'Authorization to Conduct Criminal History Record Check'.
• Be fingerprinted and submit to a background check including a citizenship/residency check to validate eligibility to legally work in the United States.

Purpose of Job Class (Nature of Work)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Examples of Duties

• Performs the most complex duties related to an agency’s clerical processing functions.
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations.
• Makes corrections and/or additions.
• Devises follow up procedures to efficiently and effectively carry out activities.
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives.
• Interprets and applies state statutes and regulations relating to the particular processing service.
• Makes decisions as to case status, transaction permissibility or admissibility.
• Responds to internal and external inquiries for information and assistance.
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs.
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly.
• Maintains records and logs.
• Prepares status or statistical reports related to processing function.
• Assists in maintaining general files in support of processing function.
• Initiates correspondence in carrying out duties.
• Types correspondence, forms, file documentation, etc. in support of processing function.
• May process fees and maintain financial records.
• May lead lower level clerical employees assisting in carrying out processing responsibilities.
• Performs related duties as required.

Knowledge, Skill and Ability

• Knowledge of office systems and procedures.
• Interpersonal skills.
• Oral and written communication skills.
• Compose effective correspondence and forms.
• Read, comprehend and apply laws, regulations, and procedural guidelines.
• Organize and coordinate workflow.
• Articulate ideas and information effectively.
• Perform research assignments.
• Devise and maintain record keeping and filing systems.
• Examine documents for accuracy and completeness.
• Operate office equipment including computers, tablets, and other electronic equipment.
• Operate office suite software.

Minimum Qualifications – General Experience

Three (3) years of clerical work experience.

Minimum Qualifications – Special Experience

One (1) year of the General Experience must have involved a full range of clerical duties.

NOTE: For state employees this experience is interpreted at the level of an Office Assistant or Interpreter Clerk.

Minimum Qualifications – Substitutions Allowed

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

Preferred Qualifications

• Experience using Microsoft Office, Teams, Outlook, Excel and Word in a professional setting.
• Experience working independently.
• Experience problem solving and adapting to changing work priorities to meet deadlines.
• Experience managing a large volume of work and prioritizing it to achieve results in a set timeframe.
• Experience examining incoming tax returns for accuracy and completeness.
• Experience preparing taxpayer correspondence regarding missing tax return or tax payment information.
• Experience researching tax payments and preparing CTax vouchers as necessary.
• Experience with DRS Electronic Content Management System (ECM) including preparation and processing of paper tax returns and checks.
• Experience using the DRS CTax system.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Acknowledgement

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.