Processing Technician (Hybrid)

State of Connecticut; Hartford (CT); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Professional growth

Healthy work-life balance

Zusammenfassung

The State of Connecticut, Department of Public Health, Regulatory Affairs Branch, is seeking a Processing Technician for the Practitioner Investigations unit in Hartford. The role involves handling clerical processing, complaint intake, and document management to support licensure and investigations of health care practitioners.

Ideal candidates have several years of clerical experience, strong communication skills, and are adept at maintaining filing systems and responding to inquiries.

Qualifikationen

• Three (3) years of clerical work experience.
• One (1) year of the General Experience must have involved a full range of clerical duties.
• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

Aufgaben

• Answer calls into the call center for Practitioner Investigations unit.
• Enter complaints into eLicense database and send required forms by mail or email.
• Prepare closing cases for offsite storage and destruction per policy.
• Assist in maintaining office procedures, filing and indexing systems.

Kenntnisse

Office systems

Interpersonal skills

Oral and written communication

Documentation and record-keeping

Ausbildung

College coursework substitution

Tools

Microsoft Office

Jobbeschreibung

Introduction

The State of Connecticut, Department of Public Health (DPH), Regulatory Affairs Branch is seeking a qualified individual for the position of Processing Technician in the Practitioner Investigations unit.

Within this unit, complaints are received and referred related to individual practitioners and/or entities regulated by the Department that may impact public health and safety.

About the Practitioner Investigations Unit

This unit is part of the Practitioner Licensing and Investigations Section (PLIS) in the Regulatory Affairs Branch.

PLIS is responsible for ensuring a safe and competent health care workforce by licensing health care practitioners and investigating complaints received about individual providers.

PLIS Licenses nearly 70 professions.

Position Highlights

Location: 410 Capitol Avenue, Hartford, CT

Work Schedule: Monday - Friday

Work Shift: Full-time, First Shift

Work Hours: 40 hours per week

What We Can Offer You

• Professional growth and development opportunities
• A healthy work/life balance to all employees

Discover the Opportunity To

• Answer calls into the call center for Practitioner Investigations unit;
• Send complaint forms when requested through mail and email, and enter complaints into eLicense database;
• Send out confirmation letters referrals to other units and other agencies;
• Upload documents into eLicense database; and
• Prepare closing cases for offsite storage and for destruction in accordance with the State Retention and Destruction policy.

More About the Agency

The Mission of the Department of Public Health (DPH) is to protect and improve the health and safety of the people of Connecticut by:

Assuring the conditions in which people can be healthy

Preventing disease, injury, and disability

Promoting the equal enjoyment of the highest attainable standard of health, which is a human right and a priority of the state.

DPH accomplishes this through the implementation of its Strategic Plan which outlines the actions that DPH is taking to accomplish its Mission.

Purpose of Job Class (NATURE OF WORK)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Examples of Duties

• Performs the most complex duties related to an agency’s clerical processing functions;
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
• Makes corrections and/or additions;
• Devises follow up procedures to efficiently and effectively carry out activities;
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
• Interprets and applies state statutes and regulations relating to the particular processing service;
• Makes decisions as to case status, transaction permissibility or admissibility;
• Responds to internal and external inquiries for information and assistance;
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
• Maintains records and logs;
• Prepares status or statistical reports related to processing function;
• Assists in maintaining general files in support of processing function;
• Initiates correspondence in carrying out duties;
• Types correspondence, forms, file documentation, etc. in support of processing function;
• May process fees and maintain financial records;
• May lead lower level clerical employees assisting in carrying out processing responsibilities;
• Performs related duties as required.

Knowledge, Skill and Ability

• Knowledge of office systems and procedures;
• interpersonal skills;
• oral and written communication skills;
• compose effective correspondence and forms;
• read, comprehend and apply laws, regulations, and procedural guidelines;
• organize and coordinate workflow;
• articulate ideas and information effectively;
• perform research assignments;
• devise and maintain record keeping and filing systems;
• examine documents for accuracy and completeness;
• operate office equipment including computers, tablets, and other electronic equipment;
• operate office suite software.

Minimum Qualifications - General Experience

Three (3) years of clerical work experience.

Minimum Qualifications - Special Experience

One (1) year of the General Experience must have involved a full range of clerical duties.

NOTE: For state employees this experience is interpreted at the level of an Office Assistant or Interpreter Clerk.

Minimum Qualifications - Substitutions Allowed

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

Preferred Qualifications

• Experience providing quality customer service via email, telephone and in person
• Experience organizing and coordinating workflows
• Experience examining documents for accuracy and completeness
• Experience creating and maintaining an electronic filing system
• Experience with Microsoft Office programs including sharing documents electronically and using a shared database to perform and track tasks

Eligibility and Hiring Information

Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

This employer may participate in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Acknowledgement

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.