Tax Operations Specialist – AI-Driven Payroll

Gusto; United States; Hybrid; USD 32,000 - 39,000; Full time

Job summary

the company is hiring for a Tax Operations role within the Payroll Operations organization. You will process and remit tax payments and filings for our customers, collaborating with tax agencies and cross-functional teams to deliver accurate, timely outcomes.

We look for hands-on operators with strong research, communication and problem‑solving skills, who can thrive in a fast-paced startup environment and help shape scalable processes, including AI-enabled improvements.

Qualifications

• 1+ years of experience in operations or payroll, in a fast-paced environment.
• Customer-first mindset with a passion for service.
• Strong problem-solving and process-improvement focus.
• Excellent written and verbal communication.
• Experience with AI-powered tools is a plus.

Responsibilities

• Process and file customer tax payments accurately and on time using various technology platforms.
• Collaborate with cross-functional teams to ensure seamless tax operations.
• Troubleshoot issues, identify root causes, and implement preventive measures.
• Identify opportunities to improve processes and leverage AI to drive efficiency.
• Provide data-driven insights and recommendations for process improvements.
• Serve as a liaison with tax agencies and internal teams.
• Ensure accurate customer representation and timely filings.
• Support team goals and help prevent future issues.

Skills

Customer service mindset

Problem solving

Organization

Teamwork

Communication

Attention to detail

Learning agility

Tools

Excel

AI tools

Job description

the company is hiring for a Tax Operations role within the Payroll Operations organization. You will process and remit tax payments and filings for our customers, collaborating with tax agencies and cross-functional teams to deliver accurate, timely outcomes.

We look for hands-on operators with strong research, communication and problem‑solving skills, who can thrive in a fast-paced startup environment and help shape scalable processes, including AI-enabled improvements.