Tax Operations Advocate

United States Digital Space LLC; United States; Hybrid; USD 32,000 - 39,000; Full time

Job summary

the company is hiring for a Tax Operations role within the Payroll Operations organization. You will process and remit tax payments and filings for our customers, collaborating with tax agencies and cross-functional teams to deliver accurate, timely outcomes.

We look for hands-on operators with strong research, communication and problem‑solving skills, who can thrive in a fast-paced startup environment and help shape scalable processes, including AI-enabled improvements.

Qualifications

• 1+ years of experience in operations or payroll, in a fast-paced environment.
• Customer-first mindset with a passion for service.
• Strong problem-solving and process-improvement focus.
• Excellent written and verbal communication.
• Experience with AI-powered tools is a plus.

Responsibilities

• Process and file customer tax payments accurately and on time using various technology platforms.
• Collaborate with cross-functional teams to ensure seamless tax operations.
• Troubleshoot issues, identify root causes, and implement preventive measures.
• Identify opportunities to improve processes and leverage AI to drive efficiency.
• Provide data-driven insights and recommendations for process improvements.
• Serve as a liaison with tax agencies and internal teams.
• Ensure accurate customer representation and timely filings.
• Support team goals and help prevent future issues.

Skills

Customer service mindset

Problem solving

Organization

Teamwork

Communication

Attention to detail

Learning agility

Tools

Excel

AI tools

Job description

About the company

At the company, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build the company should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at the company. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience. The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders. We’re looking for people who have a passion for operations, an eye for inefficiencies, and a desire to build processes at a fast-growing start-up.

You’ll showcase your passion for customer service by processing and remitting tax payments and filings on our customers’ behalf while delivering a world‑class customer experience. You will work closely with tax agencies as well as our cross‑functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the filing process.

This role is very hands‑on, with an emphasis on research and analysis, excellent communication skills, and first‑principles problem solving. A strong work ethic and a strong desire to be part of the team is critical for success. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast‑paced, deadline‑driven business environment.

About the Team:

The Tax Operations team is within the Payroll Operations org and is at the core of providing services that give our customers peace‑of‑mind. Tax Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross‑functional in a positive environment.

Here’s what you’ll do day‑to‑day:

• Process and file customer tax payments accurately and on time using various technology platforms.

• Collaborate effectively with cross‑functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations.

• Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures.

• Continuously seek opportunities to improve existing processes and enhance efficiency, including identifying areas where AI can be leveraged to drive these improvements.

• Provide exceptional service and support to our customers, ensuring their tax needs are met.

• Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues.

• Act as a liaison with tax agencies and internal teams to ensure accurate customer representation.

• Provide data‑driven insights and recommendations for process and strategy improvements.

• Build and implement scalable operational processes, identifying opportunities to apply AI where it adds clear value.

Here’s what we're looking for:

• 1+ years of experience in operations or payroll, ideally in a fast‑paced environment. Tax filing experience is not required, but familiarity with payroll processes is helpful.

• A customer‑first mindset with a passion for providing excellent, solutions‑oriented service.

• Strong problem‑solving skills, paired with an improvement‑oriented mindset that challenges the status quo and drives process optimization.

• Strong organizational skills: able to manage multiple tasks, prioritize effectively, and stay comfortable navigating ambiguity.

• Strong teamwork and collaboration skills, along with excellent written and verbal communication.

• Ability to quickly learn and adopt new software and tools, including AI‑powered platforms that streamline workflows and improve efficiency.

• Working knowledge of Excel required; proficiency, and familiarity with AI tools (e.g., for automation, data analysis, or process improvement) are a plus.

Our cash compensation amount for this role is $23.50/hr to $27.42/hr in Denver & most major metro locations, and $24.36/hr to $28.42/hr for Los Angeles. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

the company has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, the company's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a the company office, a secure, reliable, and consistent internet connection is required. This includes non‑office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at the company.

the company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. the company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. the company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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