Tax Operations Pro — AI‑Driven, Customer‑First

The Wrap; Denver (CO); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Equity (RSUs)

Hybrid work model

Competitive pay

Job summary

Gusto in Denver is seeking a Tax Operations Specialist to help ensure accurate tax filings and timely payments for our customers. This hands-on role emphasizes research, analysis, and strong communication to support a fast-growing payroll platform.

You’ll work with tax agencies and cross-functional teams to optimize processes, implement AI-driven improvements, and deliver a world-class customer experience. A detail-oriented, deadline-driven mindset is essential.

Qualifications

• 1+ years of experience in tax filing, ideally in a fast-paced environment.
• Customer-focused mindset with problem-solving and process improvement skills.
• Ability to manage multiple tasks and communicate clearly.
• Experience with AI-enabled platforms to streamline workflows is a plus.

Responsibilities

• Process and file customer tax payments on time using various platforms.
• Collaborate with Compliance, Product, and Engineering to ensure smooth tax operations.
• Troubleshoot issues, identify root causes, and implement preventative measures.
• Identify and implement AI-enabled process improvements.
• Provide data-driven insights for process and strategy improvements.
• Assist with tax agency liaison and accurate customer representation.

Skills

Tax filing experience

Customer service mindset

Problem solving

Organizational skills

Written & verbal communication

AI tools familiarity

Tools

Excel

SQL

AI tools

Job description

Gusto in Denver is seeking a Tax Operations Specialist to help ensure accurate tax filings and timely payments for our customers. This hands-on role emphasizes research, analysis, and strong communication to support a fast-growing payroll platform.

You’ll work with tax agencies and cross-functional teams to optimize processes, implement AI-driven improvements, and deliver a world-class customer experience. A detail-oriented, deadline-driven mindset is essential.