Tax Office Receptionist & Client Services (Seasonal)

H&R Block, Inc.; Manheim Township (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person in Pennsylvania during tax season. You will coordinate client check-ins, connect clients with tax professionals, and help maintain a professional, confidential office environment.

Role is in-office and requires availability evenings and weekends during tax season, with growth opportunities into tax preparation or office leadership as

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.
• High school diploma or GED or equivalent.
• Previous experience in hospitality, call center, customer service or medical industries is a plus.
• Previous experience in receptionist/front desk/administrative support roles is preferred.
• Experience working in a tax office, CPA firm, or financial services environment is desirable.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Education

High school diploma/GED

Tools

Scheduling software

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person in Pennsylvania during tax season. You will coordinate client check-ins, connect clients with tax professionals, and help maintain a professional, confidential office environment.

Role is in-office and requires availability evenings and weekends during tax season, with growth opportunities into tax preparation or office leadership as