Tax Office Front Desk Pro – Client Concierge

H&R Block, Inc.; Grovetown (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. in Grovetown, GA is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. This in-person role involves greeting clients, scheduling, document intake, and coordinating with tax professionals.

You'll need strong communication, multitasking, and confidentiality, with availability for evenings and weekends during tax season. This position offers hands-on experience in a busy tax office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service oriented

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Grovetown, GA is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. This in-person role involves greeting clients, scheduling, document intake, and coordinating with tax professionals.

You'll need strong communication, multitasking, and confidentiality, with availability for evenings and weekends during tax season. This position offers hands-on experience in a busy tax office environment.