Tax-Season Client Concierge & Front Desk Pro

H&R Block, Inc.; Abilene (TX); On-site; USD 21,000 - 32,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person during tax season. You will greet clients, answer calls, schedule appointments, and connect clients with the right tax professional while keeping data secure and organized.

The role emphasizes teamwork, professionalism, and a pathway into tax preparation or office leadership with training and support provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities.
• Detail-oriented with solid organizational skills.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and serve as the face of the office.
• Answer phones, schedule appointments, and match clients with tax pros.
• Manage client check-in and intake, including document handling.
• Maintain tidy office operations to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings & weekends

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person during tax season. You will greet clients, answer calls, schedule appointments, and connect clients with the right tax professional while keeping data secure and organized.

The role emphasizes teamwork, professionalism, and a pathway into tax preparation or office leadership with training and support provided.