Seasonal Client Service Pro: Welcoming & Scheduling

H&R Block, Inc.; Somerset (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block in Somerset, KY is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional. This role emphasizes delivering excellent service to build lasting client relationships.

The ideal candidate brings customer service experience, the ability to multitask, and proficiency with Microsoft Office while supporting scheduling and office organization.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational/time-management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Somerset, KY is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional. This role emphasizes delivering excellent service to build lasting client relationships.

The ideal candidate brings customer service experience, the ability to multitask, and proficiency with Microsoft Office while supporting scheduling and office organization.