In-Office Client Experience Specialist

H&R Block, Inc.; Newburgh (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Newburgh, Indiana, is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage check-ins. You will schedule appointments, connect clients with the right tax professional, and support daily office operations in a fast-paced tax environment.

This in-person role offers on-site training and collaboration with a team of tax professionals, with opportunities to grow into tax preparation or office leadership over time.

Qualifications

• Experience in fast-paced client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric environment

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams scheduling

Job description

H&R Block, Inc. in Newburgh, Indiana, is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage check-ins. You will schedule appointments, connect clients with the right tax professional, and support daily office operations in a fast-paced tax environment.

This in-person role offers on-site training and collaboration with a team of tax professionals, with opportunities to grow into tax preparation or office leadership over time.