Tax Office Client Concierge & Receptionist (Evenings/Weekends)

H&R Block, Inc.; Los Angeles (CA); On-site; USD 25,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Los Angeles to warmly greet clients, manage check-in and scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership. The position requires strong communication, multitasking, and confidentiality, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Proven ability to interact professionally with clients and teammates.
• Comfort with multitasking and managing priorities throughout the day.
• Strong organizational skills and follow-through, with attention to detail.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Interpersonal communication

Office software

Attention to detail

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Los Angeles to warmly greet clients, manage check-in and scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership. The position requires strong communication, multitasking, and confidentiality, with availability for evenings and weekends during tax season.