Tax Center Team Leader - Growth & Training

Jackson Hewitt Tax Service Inc.; Sevierville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. is seeking an in-person Team Leader to manage seasonal staff across multiple locations within a district. You will drive tax preparer performance, oversee operations, and support staffing decisions under general supervision.

The role emphasizes training, administrative oversight, and ensuring high standards of service, with opportunities for advancement in a franchise network. PTIN and tax knowledge are valued.

Qualifications

• High School Diploma or equivalent business experience.
• Course of study in management or tax prep and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN.
• One year of management or supervisory experience desired.
• Proficiency with Word, Excel and tax/accounting software.
• Valid driver’s license and reliable transportation.

Responsibilities

• Supervises seasonal hourly staff at one location or kiosk.
• Communicates with the Manager on recruiting, interviewing and hiring seasonal staff.
• Maximize customer service and increase sales.
• Performs administrative functions.
• Develops and monitors work schedules and hours worked.
• Monitors performance to ensure quality standards and deadlines.
• Reviews reports and takes appropriate action where needed.
• Maintains filing system for tax returns and documents.
• Follows up with void/hold returns to encourage completion.
• Team Leads will also prepare tax returns (training provided).
• Deliver supplies to locations.

Skills

Staff Supervision

Tax Preparation

PTIN Holder

Management Experience

Computer Skills

Education

High School Diploma

PTIN / Tax Preparation Certification

Tools

Word

Excel

Tax Software

Accounting Software

Job description

Jackson Hewitt Tax Service Inc. is seeking an in-person Team Leader to manage seasonal staff across multiple locations within a district. You will drive tax preparer performance, oversee operations, and support staffing decisions under general supervision.

The role emphasizes training, administrative oversight, and ensuring high standards of service, with opportunities for advancement in a franchise network. PTIN and tax knowledge are valued.