Tax Call Center Agent – Remote After Onboarding

I3 INFOTEK INC; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

A customer service provider is seeking a Call Center Agent in Phoenix, AZ. The role involves handling inbound calls related to tax inquiries, requiring strong communication skills and multitasking ability. Applicants should have at least 1 year of call center experience, preferably in finance or banking. The position offers flexible scheduling and remote work after initial onboarding. Candidates must reside within 1 hour of Phoenix or Tucson and have a reliable internet connection.

Qualifications

• 1+ years of recent call center experience in a fast-paced environment.
• No technical support or dispatch/switchboard experience.
• Experience in national call centers (finance, banking, insurance, telecommunications).

Responsibilities

• Answer high-volume inbound calls professionally and courteously.
• Handle Tier 1 customer issues related to tax compliance.
• Review and update taxpayer accounts accurately.

Skills

Strong multitasking and organizational abilities

Excellent verbal and written communication skills

Basic proficiency in Microsoft Word, Excel, and Google Workspace

Strong interpersonal and customer service skills

Problem-solving mindset and goal-oriented approach

Education

High School Diploma or equivalent

Associate’s degree or higher

Job description

A customer service provider is seeking a Call Center Agent in Phoenix, AZ. The role involves handling inbound calls related to tax inquiries, requiring strong communication skills and multitasking ability. Applicants should have at least 1 year of call center experience, preferably in finance or banking. The position offers flexible scheduling and remote work after initial onboarding. Candidates must reside within 1 hour of Phoenix or Tucson and have a reliable internet connection.