REMOTE Call Center Agent

State of Arizon; Phoenix (AZ); Remote; USD 21,000 - 28,000; Full time

Job summary

State of Arizon is seeking a customer service agent to handle inbound calls related to individual and business tax compliance from the Greater Phoenix area. You will resolve Tier 1 issues, review accounts, gather information, and guide taxpayers to online resources and policies.

Role requires strong multitasking, basic software skills, and good communication. Pre-employment checks apply; opportunity for future permanent employment for dependable team players.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Two prior call center roles, each at least one year.

Responsibilities

• Answer incoming customer calls in a fast-paced environment.
• Resolve Tier 1 issues and review taxpayer accounts.
• Educate taxpayers about online resources and current tax policies.
• Submit requests for payment arrangements.
• Document actions taken in multiple systems.
• Participate in team engagement activities and meet performance expectations.

Skills

Multitasking

Microsoft Word

Excel

Google Workspace

Communication

Interpersonal skills

Problem solving

Organized

Education

High school diploma or equivalent

Associates Degree or higher

Tools

Microsoft Word

Excel

Google Workspace

Job description

Responsible for professionally and courteously serving customers by handling all inbound

telephone calls pertaining to Individual and Business related tax compliance, delinquency and

general information requests. To succeed in this position candidates should have a bias for

doing the right thing and serving others with a positive attitude.

This position includes the following:

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required:

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Experience Required:

• Previous two positions should each be at least one consecutive year in a fast-paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:

High school diploma or equivalent

Education Preferred:

Associates Degree or higher

Additional Information:

This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture alignment.

Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.

Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day