Call Center Representative

TEEMA; Phoenix (AZ); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

TEEMA in Phoenix is seeking a Customer Service Representative to support filing assistance, education, refund and billing issue resolution, and tax policy inquiries. The role involves helping customers via Live Chat, in-person visits, correspondence, calls, and email.

This hybrid position (3 days in office, 2 days remote) offers a 40-hour week, Monday–Friday, 8:00–5:00, with the flexibility to adapt based on project needs.

Qualifications

• The ideal candidate has a strong customer service background.
• Required Skills: basic office and computer skills, past customer service experience or working with taxes

Responsibilities

• Provide customer service with filing assistance, education, refund issues/disputes, billing issues/disputes, and tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types.
• Assist customers through Live Chat, Walk-in office, Correspondence, calls and various email boxes.

Skills

Customer service

Basic computer skills

Tax knowledge

Tools

Live Chat

Job description

Job Title: Customer Service Rep ( Phoenix)

Job ID: 90421

Location: Phoenix, Arizona - Hybrid

What you will be doing:

• Responsible for providing customer service with filing assistance,education, refund issues/disputes, billingissues/disputes, and tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types.
• Customers are assisted through Live Chat, Walk-in office, Correspondence, calls and various email boxes.

What you must have:

• The ideal candidate must have a strong customer service background.
• Required Skills: basic office and computer skills, past customer service experience or working with taxes

Other Information:

• This position is hybrid. The successful candidate will work 40 hours a week, M-F, 8-5pm.
• Hybrid Schedule - 3 days in office, 2 days remote depending on the job/project needs.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com