Customer Service Specialist – Taxpayer Support

Cala Sourcing Solutions LLC; Phoenix (AZ); Hybrid; USD 15,000 - 25,000; Full time

Job summary

Cala Sourcing Solutions LLC in Tucson, AZ is seeking a Customer Service Specialist – Taxpayer Support to assist taxpayers with filing questions, account concerns, refunds, and billing disputes. This hybrid role requires strong customer service skills and ability to research issues.

You will handle inquiries via live chat, phone, email, and walk-in assistance, explain Arizona tax policies, and escalate complex matters as needed.

Qualifications

• Previous customer service experience required.
• Experience in a tax office or tax-related environment preferred.
• Basic computer, data-entry, and general office skills.
• Strong verbal and written communication abilities.
• Excellent attention to detail, research, and problem-solving skills.
• Ability to manage multiple systems and customer channels in a fast-paced environment.
• Must be able to work the hybrid schedule in Phoenix.

Responsibilities

• Assist taxpayers with filing, account questions, refunds, billing issues, and disputes.
• Explain applicable State of Arizona tax policies and procedures clearly and accurately.
• Research taxpayer accounts and complete necessary adjustments across multiple tax types.
• Provide taxpayer education and guidance while maintaining professional, courteous service.
• Respond to customers through live chat, phone, email, correspondence, and walk-in assistance.
• Document interactions accurately and escalate complex matters when necessary.
• Protect confidential taxpayer and account information.

Skills

Customer service

Communication skills

Attention to detail

Research skills

Multichannel support

Data entry

Job description

Customer Service Specialist – Taxpayer Support

Location: Tucson, AZ – Hybrid
Pay: Up to $18/hour
Contract: 1 year
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m., 40 hours per week
Hybrid Schedule: Three days onsite and two days remote, based on business needs

Position Overview

We are seeking a customer-focused professional to assist taxpayers with filing questions, account concerns, refunds, billing disputes, and Arizona tax policies and procedures. The ideal candidate has strong customer service skills and is comfortable researching account issues and communicating through multiple service channels. Previous experience working in a tax office or tax-related environment is preferred.

Key Responsibilities

Assist taxpayers with filing, account questions, refunds, billing issues, and disputes.

Explain applicable State of Arizona tax policies and procedures clearly and accurately.

Research taxpayer accounts and complete necessary adjustments across multiple tax types.

Provide taxpayer education and guidance while maintaining professional, courteous service.

Respond to customers through live chat, phone, email, correspondence, and walk-in assistance.

Document interactions accurately and escalate complex matters when necessary.

Protect confidential taxpayer and account information.

Qualifications

Previous customer service experience required.

Experience working in a tax office or with tax-related matters preferred.

Basic computer, data-entry, and general office skills.

Strong verbal and written communication abilities.

Excellent attention to detail, research, and problem-solving skills.

Ability to manage multiple systems and customer channels in a fast-paced environment.

Must be able to work the required hybrid schedule in Phoenix.