Remote Call Center Agent- State of Arizona

TeemaGroup; Phoenix (AZ); Remote; USD 30,000 - 45,000; Full time

Job summary

TEEMA Solutions Group is seeking customer service representatives in Phoenix, Arizona to handle inbound calls related to tax compliance and general information requests. Candidates should have experience in fast-paced call centers, possess strong multitasking abilities, and communicate effectively. The ideal candidate will support taxpayers with a professional attitude, ensuring their inquiries are managed efficiently. Spanish-speaking skills are preferred. This role emphasizes teamwork and delivering excellent customer service.

Qualifications

• Strong ability to multitask in a fast-paced environment.
• Effective communication both verbally and in writing.
• Basic math skills required: addition, subtraction, multiplication, division.

Responsibilities

• Answer incoming phone calls regarding tax compliance.
• Resolve Tier 1 level issues related to taxpayer accounts.
• Document actions taken into multiple systems.

Skills

Strong ability to multitask

Basic use of Microsoft Word

Basic use of Excel

Basic use of Google Workspace

Basic math skills

Effective communication skills

Great interpersonal skills

Creative in problem solving

Goal oriented

Organized

Job description

Position Description

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

Responsibilities

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred

• Spanish-speaking

Experience Required

• Previous two positions should each be at least one consecutive year in a fast-paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred

Experience with participating in process improvement activities, basic math skills, history of working in banking.