Remote Tax Support Specialist

TEEMA Solutions Group; Phoenix (AZ); Remote; USD 30,000 - 45,000; Full time

Job summary

TEEMA Solutions Group is seeking customer service representatives in Phoenix, Arizona to handle inbound calls related to tax compliance and general information requests. Candidates should have experience in fast-paced call centers, possess strong multitasking abilities, and communicate effectively. The ideal candidate will support taxpayers with a professional attitude, ensuring their inquiries are managed efficiently. Spanish-speaking skills are preferred. This role emphasizes teamwork and delivering excellent customer service.

Qualifications

• Strong ability to multitask in a fast-paced environment.
• Effective communication both verbally and in writing.
• Basic math skills required: addition, subtraction, multiplication, division.

Responsibilities

• Answer incoming phone calls regarding tax compliance.
• Resolve Tier 1 level issues related to taxpayer accounts.
• Document actions taken into multiple systems.

Skills

Strong ability to multitask

Basic use of Microsoft Word

Basic use of Excel

Basic use of Google Workspace

Basic math skills

Effective communication skills

Great interpersonal skills

Creative in problem solving

Goal oriented

Organized

Job description

TEEMA Solutions Group is seeking customer service representatives in Phoenix, Arizona to handle inbound calls related to tax compliance and general information requests. Candidates should have experience in fast-paced call centers, possess strong multitasking abilities, and communicate effectively. The ideal candidate will support taxpayers with a professional attitude, ensuring their inquiries are managed efficiently. Spanish-speaking skills are preferred. This role emphasizes teamwork and delivering excellent customer service.