Tax Compliance Call Specialist (Inbound Support)

State of Arizon; Phoenix (AZ); Remote; USD 21,000 - 28,000; Full time

Job summary

State of Arizon is seeking a customer service agent to handle inbound calls related to individual and business tax compliance from the Greater Phoenix area. You will resolve Tier 1 issues, review accounts, gather information, and guide taxpayers to online resources and policies.

Role requires strong multitasking, basic software skills, and good communication. Pre-employment checks apply; opportunity for future permanent employment for dependable team players.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Two prior call center roles, each at least one year.

Responsibilities

• Answer incoming customer calls in a fast-paced environment.
• Resolve Tier 1 issues and review taxpayer accounts.
• Educate taxpayers about online resources and current tax policies.
• Submit requests for payment arrangements.
• Document actions taken in multiple systems.
• Participate in team engagement activities and meet performance expectations.

Skills

Multitasking

Microsoft Word

Excel

Google Workspace

Communication

Interpersonal skills

Problem solving

Organized

Education

High school diploma or equivalent

Associates Degree or higher

Tools

Microsoft Word

Excel

Google Workspace

Job description

State of Arizon is seeking a customer service agent to handle inbound calls related to individual and business tax compliance from the Greater Phoenix area. You will resolve Tier 1 issues, review accounts, gather information, and guide taxpayers to online resources and policies.

Role requires strong multitasking, basic software skills, and good communication. Pre-employment checks apply; opportunity for future permanent employment for dependable team players.