Task Manager 1: End-User Support & Projects Lead

International Executive Service Corps; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

NuAxis is seeking a Task Manager 1 to lead end-user and workstation support activities, coordinating staffing, client relationships, and staff development. The role requires supervising a technical team, improving help desk processes, evaluating technology options, and ensuring workstation and network security.

The ideal candidate will have several years of leadership in IT support, strong client interaction skills, and the ability to plan and report on multiple tasks and projects effectively.

Qualifications

• 4 years of experience supporting complex network operations and end-user troubleshooting.
• 3 years in client relations resolving contract, development, and personnel issues.
• 3 years as a technical team leader supervising at least 5 end-user/workstation staff.
• 3 years identifying hardware, software, and configuration alternatives with cost/benefit analysis.
• 2 years establishing processes for task or project management.
• 2 years providing performance appraisal and employee feedback support.
• 2 years recruiting and staffing for tasks.

Responsibilities

• Establish and improve processes used to manage technical tasks and projects.
• Support employee performance appraisals, feedback, training-needs assessment, and skill development.
• Recruit, identify, interview, select, and coordinate technical staff required for task execution.
• Maintain strong client relationships and help resolve contract, development, and personnel issues.
• Lead end-user and workstation support staff, including teams responsible for workstation security administration.
• Plan work, control projects, track progress, and report status.
• Prepare technical specifications and guide staff in developing required deliverables.
• Develop work standards, evaluate performance, and review team products for quality before delivery.
• Identify hardware, software, and system-configuration alternatives; assess feasibility and cost/benefit; and develop recommendations for users and management.
• Support complex network operations, including end-user troubleshooting, workstation operating system and software installation/testing, network troubleshooting, help desk SOP optimization, and workstation security.

Skills

End-user support

Team leadership

Client relationship management

Project planning

Tools

Windows OS

Network troubleshooting

Security administration

Job description

NuAxis is seeking a Task Manager 1 to lead end-user and workstation support activities, coordinating staffing, client relationships, and staff development. The role requires supervising a technical team, improving help desk processes, evaluating technology options, and ensuring workstation and network security.

The ideal candidate will have several years of leadership in IT support, strong client interaction skills, and the ability to plan and report on multiple tasks and projects effectively.