Help Desk Specialist I - 24/7 IT Support & End-User Help

International Executive Service Corps; Washington, Northern (District of Columbia, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

NuAxis is seeking a Help Desk Specialist I for a Full-Time role in the Washington, DC area. The candidate will serve as the primary IT customer support interface for WMATA IT departments and end users, handling Tier I issues and ticketing across phone, chat, email, and fax.

The role requires basic to intermediate troubleshooting, remote desktop management, and a willingness to obtain required Microsoft certification if not already held.

Qualifications

• Must have MOS Office Specialist certification for Office 2007, 2010 or later.

Responsibilities

• Provide Tier I IT customer support, including 24x7x365 coverage.
• Log and track service tickets across phone, chat, email, and fax.
• Troubleshoot, triage, and resolve issues remotely when possible.
• Escalate to higher support levels as needed within SLA.

Skills

Customer support

Troubleshooting

Remote desktop management

Ticketing

Education

MOS Office Specialist (Office 2007/2010+)

Tools

CA Service Delivery

Job description

NuAxis is seeking a Help Desk Specialist I for a Full-Time role in the Washington, DC area. The candidate will serve as the primary IT customer support interface for WMATA IT departments and end users, handling Tier I issues and ticketing across phone, chat, email, and fax.

The role requires basic to intermediate troubleshooting, remote desktop management, and a willingness to obtain required Microsoft certification if not already held.