Task Manager 1

International Executive Service Corps; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

NuAxis is seeking a Task Manager 1 to lead end-user and workstation support activities, coordinating staffing, client relationships, and staff development. The role requires supervising a technical team, improving help desk processes, evaluating technology options, and ensuring workstation and network security.

The ideal candidate will have several years of leadership in IT support, strong client interaction skills, and the ability to plan and report on multiple tasks and projects effectively.

Qualifications

• 4 years of experience supporting complex network operations and end-user troubleshooting.
• 3 years in client relations resolving contract, development, and personnel issues.
• 3 years as a technical team leader supervising at least 5 end-user/workstation staff.
• 3 years identifying hardware, software, and configuration alternatives with cost/benefit analysis.
• 2 years establishing processes for task or project management.
• 2 years providing performance appraisal and employee feedback support.
• 2 years recruiting and staffing for tasks.

Responsibilities

• Establish and improve processes used to manage technical tasks and projects.
• Support employee performance appraisals, feedback, training-needs assessment, and skill development.
• Recruit, identify, interview, select, and coordinate technical staff required for task execution.
• Maintain strong client relationships and help resolve contract, development, and personnel issues.
• Lead end-user and workstation support staff, including teams responsible for workstation security administration.
• Plan work, control projects, track progress, and report status.
• Prepare technical specifications and guide staff in developing required deliverables.
• Develop work standards, evaluate performance, and review team products for quality before delivery.
• Identify hardware, software, and system-configuration alternatives; assess feasibility and cost/benefit; and develop recommendations for users and management.
• Support complex network operations, including end-user troubleshooting, workstation operating system and software installation/testing, network troubleshooting, help desk SOP optimization, and workstation security.

Skills

End-user support

Team leadership

Client relationship management

Project planning

Tools

Windows OS

Network troubleshooting

Security administration

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, We are currently seeking a talented and motivated Task Manager 1 for a Full-Time position

Job Summary

The Task Manager 1 leads end-user and workstation support activities while coordinating staffing, client relationships, employee development, task execution, and technical problem solving. The role requires practical experience supervising support teams, improving help desk processes, evaluating technology alternatives, and maintaining workstation and network security.

Key Responsibilities

• Establish and improve processes used to manage technical tasks and projects.
• Support employee performance appraisals, feedback, training-needs assessment, and skill development.
• Recruit, identify, interview, select, and coordinate technical staff required for task execution.
• Maintain strong client relationships and help resolve contract, development, and personnel issues.
• Lead end-user and workstation support staff, including teams responsible for workstation security administration.
• Plan work, control projects, track progress, and report status.
• Prepare technical specifications and guide staff in developing required deliverables.
• Develop work standards, evaluate performance, and review team products for quality before delivery.
• Identify hardware, software, and system-configuration alternatives; assess feasibility and cost/benefit; and develop recommendations for users and management.
• Support complex network operations, including end-user troubleshooting, workstation operating system and software installation/testing, network troubleshooting, help desk SOP optimization, and workstation security.

Requirements

• 4 years of experience supporting complex network operations, including end-user problem solving, workstation operating system and software installation/testing, network troubleshooting and testing, Help Desk-related SOP optimization, and workstation security protocols.
• 3 years of experience in client relations, working closely with clients to resolve contract, development, and personnel issues.
• 3 years of experience primarily as a technical team leader of at least 5 end-user/workstation support staff engaged in all aspects of workstation support, including security administration.
• 3 years of experience identifying alternatives for new hardware, software, and system-configuration approaches; determining feasibility; performing cost/benefit analysis; and developing final recommendations.
• 2 years of experience establishing processes to support task or project management.
• 2 years of experience providing performance appraisal and employee feedback support.
• 2 years of experience assessing employee training needs and assisting employees in skill development.
• 2 years of experience recruiting, identifying, interviewing, and selecting technical staff and coordinating staffing for task execution.

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn Moreabout our Benefits and Culture!