Frontline IT Help Desk Technician

International Executive Service Corps

Portland, Northern (OR, KY)

Hybrid

USD 52,000 - 65,000

Full time

5 days ago

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Job summary

NuAxis is seeking a Help Desk Support Technician to provide Tier 1 PC and network support in a distributed environment. You will install, test, and troubleshoot PCs, printers, and peripherals, and assist users via phone, email, and on-site visits.

Responsibilities include incident tracking, resolving issues, and coordinating with engineers. The role requires CompTIA A+ certification and familiarity with Windows 10, Office 365, and imaging techniques. On-site support in Portland is expected.

Qualifications

:Requires CompTIA A+ or equivalent certification.
Experience supporting a distributed PC/network environment including printers and peripherals.
Familiarity with Windows 10 and Microsoft Office 365; knowledge of imaging techniques.

Responsibilities

Install and test PCs, printers, and peripherals; configure OS and applications.
Troubleshoot hardware and software, coordinate repairs, and support LAN/WAN connectivity.
Enter and manage incidents in a ticketing system; provide phone, email, and on-site support.
Provide on-site customer training and support end users of applications and OS.
Maintain documentation and assist with equipment imaging and inventory.