Taproom Host - Guest Experience Advocate

Firestone Walker Brewing Company; Buellton (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Firestone Walker Brewing Company in California is seeking a friendly, guest-focused host to welcome and seat guests, present menus, and guide guests through the dining experience in our taproom restaurant.

You will answer questions about food, beers, and ingredients, explain menu items, manage seating flow, maintain clean and stocked areas including restrooms, and alert managers to any guest concerns to ensure a positive, details-driven guest experience.

Qualifications

• Excellent customer service and communicator.
• Ability to learn and explain menu items and beers.

Responsibilities

• Welcome customers into the restaurant and seat them.
• Provide customers menus and/or inform them of the QR code scanner.
• Answer customer questions as needed on food items, beers, or retail items.
• Maintain clean and fully stocked restrooms and dining areas.
• Report guest opinions or concerns to a manager and alert for assistance as needed.

Skills

Customer service

Menu knowledge

Job description

Firestone Walker Brewing Company in California is seeking a friendly, guest-focused host to welcome and seat guests, present menus, and guide guests through the dining experience in our taproom restaurant.

You will answer questions about food, beers, and ingredients, explain menu items, manage seating flow, maintain clean and stocked areas including restrooms, and alert managers to any guest concerns to ensure a positive, details-driven guest experience.