Host (Buellton)

Firestone Walker Brewing Company; Buellton (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Firestone Walker Brewing Company in California is seeking a friendly, guest-focused host to welcome and seat guests, present menus, and guide guests through the dining experience in our taproom restaurant.

You will answer questions about food, beers, and ingredients, explain menu items, manage seating flow, maintain clean and stocked areas including restrooms, and alert managers to any guest concerns to ensure a positive, details-driven guest experience.

Qualifications

• Excellent customer service and communicator.
• Ability to learn and explain menu items and beers.

Responsibilities

• Welcome customers into the restaurant and seat them.
• Provide customers menus and/or inform them of the QR code scanner.
• Answer customer questions as needed on food items, beers, or retail items.
• Maintain clean and fully stocked restrooms and dining areas.
• Report guest opinions or concerns to a manager and alert for assistance as needed.

Skills

Customer service

Menu knowledge

Job description

Born in a humble shed on the back-forty of the family vineyard, Firestone Walker is a California beer company like no other – founded by two brothers-in-law who simply wanted to make the perfect beer. Now a regional craft brewery, our singular purpose remains – to craft the world’s best beers. Passionately in pursuit of the perfect beer… and never satisfied.

Essential Job Duties And Responsibilities

Responsibilities of the position include, but are not limited to:

• Welcome customers into the restaurant and seat them
• Provide customers menus and/or inform them of the QR code scanner
• Answer customer questions as needed on food items, beers, or retail items
• Thank guests and say goodbye as they leave
• Look for ways to improve the guest experience by paying attention to details and anticipating needs
• Always maintain a positive and proactive attitude with guests and coworkers
• Know the menu items, including basic ingredients, preparation, allergies, and sensory descriptions (i.e., sweet, savory, spicy, roasted, etc.)
• Understand the fundamentals of the beers offered and the brewing process
• Report a guest opinions, feedback, or concerns to a manager
• Alert a manager if problems arise or if assistance is needed
• Inform a manager if the host stand becomes overwhelmed or overbooked
• Complete normal and additional cleaning and sanitation as required
• Maintain clean and fully stocked restrooms.
• Restock all items in bathrooms and throughout the facility as needed
• Keep floors swept and free of debris
• Keep host stand clean, organized, and stocked with menus and rollups
• Maintain a working knowledge of all company and taproom policies and procedures
• Wear the correct uniform and maintain neat, clean appearance
• Perform other duties as assigned