Taproom Host: Craft Beer Guest Experience & Growth

Victory Brewing Company; Kennett Square (Chester County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Referral program

Flexible schedules

Product discounts

Growth opportunities

Job summary

Victory Brewing Company is seeking a Host to greet guests, manage seating, and support a seamless guest experience in our taproom. You will handle phone inquiries, assist with merchandise sales, and help maintain an organized retail area.

The ideal candidate has strong communication, guest-service orientation, and the ability to work in a fast-paced, team environment while standing for extended periods and lifting up to 20 pounds.

Qualifications

• Must be at least 18 years old (17 allowed in certain counties).
• At least one year of related experience preferred.
• Excellent interpersonal skills and comfort discussing products with guests.
• Strong communication skills and ability to work collaboratively in a fast-paced, team environment.
• Ability to use Table Maintenance technology to manage wait and floor plan.
• Basic computer skills and familiarity with point-of-sale systems.
• Must be able to stand for extended periods and lift at least 20 pounds.

Responsibilities

• Serve as the first point of contact in the taproom, greeting guests and managing seating.
• Answer the phone and use Table Maintenance technology to manage waitlists and floor plans.
• Coordinate with staff to ensure smooth operation and guest satisfaction.
• Process merchandise transactions using the POS system.
• Inform guests about merchandise knowledge and options.
• Restock and maintain organization of the merchandise cooler and retail space.
• Monitor inventory and assist with restocking in the retail area.
• Keep host, front taproom, and merchandise areas clean and organized.
• Assist with other duties such as cleaning dining areas and restocking.

Skills

Guest service

Communication

POS systems

Table Maintenance technology

Team collaboration

Physical stamina

Merchandise knowledge

Tools

POS system

Table Maintenance technology

Job description

Victory Brewing Company is seeking a Host to greet guests, manage seating, and support a seamless guest experience in our taproom. You will handle phone inquiries, assist with merchandise sales, and help maintain an organized retail area.

The ideal candidate has strong communication, guest-service orientation, and the ability to work in a fast-paced, team environment while standing for extended periods and lifting up to 20 pounds.