Guest Experience Host & Beer Enthusiast

Firestone Walker Brewing Company; California; Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Employee discount 50% off food, beer,&

Periodic beer giveaways

Flexible Savings Account (FSA)

Paid Sick Leave

401(k) retirement plan with profit% 4%

Employee Assistance Program (EAP)

Zusammenfassung

Firestone Walker Brewing Company is hiring a restaurant host in Venice, CA. You will greet and seat guests, provide menus or QR codes, answer questions about food, beers, and retail items, and help ensure a superior guest experience.

Requirements include a high school diploma or higher, being 18+, ability to obtain a Food Handlers Card and California Responsible Beverage Service certification, weekend availability, and strong organizational skills.

Qualifikationen

• High School diploma or higher.
• Must be 18 years of age or older.
• Must be able to obtain Food Handlers Card within new hire training period.
• Must be able to obtain California Responsible Beverage Service certification within new hire training period.
• Must be available to work weekends.
• Prior experience in a fast-paced restaurant or customer service preferred.
• Very strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Ability to give high priority to customer satisfaction.

Aufgaben

• Welcome customers into the restaurant and seat them
• Provide customers menus and/or inform them of the QR code scanner
• Answer customer questions as needed on food items, beers, or retail items
• Thank guests and say goodbye as they leave
• Look for ways to improve the guest experience by paying attention to details and anticipating needs
• Always maintain a positive and proactive attitude with guests and coworkers
• Know the menu items, including basic ingredients, preparation, allergies, and sensory descriptions
• Understand the fundamentals of the beers offered and the brewing process
• Report a guest opinions, feedback, or concerns to a manager
• Alert a manager if problems arise or if assistance is needed
• Inform a manager if the host stand becomes overwhelmed or overbooked
• Complete normal and additional cleaning and sanitation as required
• Maintain clean and fully stocked restrooms.
• Restock all items in bathrooms and throughout the facility as needed
• Keep floors swept and free of debris
• Keep host stand clean, organized, and stocked with menus and rollups
• Maintain a working knowledge of all company and taproom policies and procedures
• Wear the correct uniform and maintain neat, clean appearance
• Perform other duties as assigned

Kenntnisse

Organizational skills

Multitasking

Customer service

Attention to detail

Guest focus

Ausbildung

High School diploma or higher

Jobbeschreibung

Firestone Walker Brewing Company is hiring a restaurant host in Venice, CA. You will greet and seat guests, provide menus or QR codes, answer questions about food, beers, and retail items, and help ensure a superior guest experience.

Requirements include a high school diploma or higher, being 18+, ability to obtain a Food Handlers Card and California Responsible Beverage Service certification, weekend availability, and strong organizational skills.