Taproom Host & Guest Experience Champion

Artisanal Brewing Ventures; Kennett Square (Chester County); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive Compensation

Referral Program

Flexible Schedules

Ample Product Discounts

Growth Across 5 Brands

Job summary

Artisanal Brewing Ventures is seeking a Host for our taproom to warmly greet guests, manage seating, and uphold an exceptional hospitality standard. You will also assist customers at the merchandise counter and keep the retail space organized and inviting.

Reporting to the General Manager or Front of House Manager, this role requires a friendly demeanor, strong communication, and the ability to handle high-volume guest interactions with professionalism.

Qualifications

• Excellent interpersonal skills and comfortability with discussing our products in detail with guests.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Basic computer skills and familiarity with point-of-sale systems.

Responsibilities

• Serve as the first point of contact in the taproom, greeting guests warmly and ensuring a welcoming and organized guest experience from arrival to seating.
• Answer the telephone to attend to guest needs and use Table Maintenance technology to manage wait and floor plan.
• Coordinate with other staff members to ensure smooth operation and exceptional guest experience.
• Process merchandise transactions accurately using the point-of-sale (POS) system.
• Knowledge and ability to answer guest's questions about merchandise.
• Restock the merchandise cooler and retail space to maintain an organized and visually appealing merchandise layout.
• Monitor inventory levels and assist with restocking and organizing products in the retail space.
• Maintain general cleanliness of host area, front taproom area, and merchandise area.
• Assist with other side work duties such as cleaning the dining area, preparing silverware, refilling condiments, restock restrooms, etc.

Skills

Customer service

Interpersonal skills

Team collaboration

Table Maintenance tech

POS familiarity

Merchandise knowledge

Tools

Table Maintenance software

POS system

Job description

Artisanal Brewing Ventures is seeking a Host for our taproom to warmly greet guests, manage seating, and uphold an exceptional hospitality standard. You will also assist customers at the merchandise counter and keep the retail space organized and inviting.

Reporting to the General Manager or Front of House Manager, this role requires a friendly demeanor, strong communication, and the ability to handle high-volume guest interactions with professionalism.