TAM Leader: Scale Technical Accounts & Team Growth

Supabase; United States; Remote; USD 180.000 - 260.000; Vollzeit

Benefits dieser Stelle

Fully Remote

ESOP

Tech Allowance

Health Insurance

Annual Off-Sites

Flexible Work

Education Allowance

Zusammenfassung

Supabase is seeking a TAM Leader to own the health, direction, and performance of the Technical Account Management function across the entire book and partner mapping. You will coach a team of TAMs to be proactive, relationship-first partners, while ensuring rigorous coverage decisions and cross‑functional alignment.

You will drive onboarding, playbooks, and escalation handling, balancing strategic guidance with hands-on oversight to scale customer success and technical outcomes globally.

Aufgaben

• The TAM Leader hires, coaches, and grows the TAM team so each member operates as a credible, proactive technical partner to their accounts.
• Running regular 1:1s, setting individual development plans, and giving direct feedback on account plans, QBRs, and escalation handling.
• Building and maintaining repeatable playbooks (upgrade runbooks, optimization playbooks, escalation patterns) so quality doesn't depend on tenure.
• Setting and holding the team to a consistent bar for technical depth, proactivity, and communication.
• Owning the coverage model for the entire function — deciding, tracking, and refreshing who is assigned where, and closing gaps as they surface.
• The TAM Leader ensures every assigned account has a clear, accountable technical owner and step in on the most strategic or highest‑risk accounts.
• Auditing architecture/deployment validation post-sale and coaching TAMs on guidance and best practices.
• Representing customer patterns to engineering/product, prioritizing pain points or gaps for a fix versus one-off handling.
• Maintaining the operating agreement between TAM and Support and escalating when boundaries need adjudicating.

Jobbeschreibung

Supabase is seeking a TAM Leader to own the health, direction, and performance of the Technical Account Management function across the entire book and partner mapping. You will coach a team of TAMs to be proactive, relationship-first partners, while ensuring rigorous coverage decisions and cross‑functional alignment.

You will drive onboarding, playbooks, and escalation handling, balancing strategic guidance with hands-on oversight to scale customer success and technical outcomes globally.