Head of Strategic Technical Account Management

Sitetracker; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Sitetracker is seeking a seasoned Technical Account Management leader to evolve our TAM organization into proactive, strategic customer partnerships. You will coach teams to drive executive conversations and ensure value delivery across enterprise accounts.

You will translate business objectives into technical roadmaps, partner with Success, Product, and Engineering, and lead initiatives to measure ROI, renewals, and ARR expansion.

Qualifications

• Experience managing a high-value portfolio of enterprise customers.
• Led executive QBRs and linked delivery to business KPIs.
• Knowledge of SaaS metrics: NDR, ARR, Gross Margin.
• Experience with renewals, expansion, or transitioning enterprise customers to new pricing models.
• Proven ability to drive ROI through value validation.

Responsibilities

• Evolve TAM organization toward proactive, strategic partnerships.
• Coach teams to lead executive conversations and challenge customers constructively.
• Partner with Customer Success to align executive stakeholders and establish strategic roadmaps.
• Translate business objectives into technical requirements and roadmaps.
• Define and scale operating rhythms and value validation plans for customer impact.
• Develop repeatable processes to deliver measurable customer value and ROI.

Skills

Executive leadership

Portfolio management

Strategic partnerships

Executive communication

SaaS metrics

Team coaching

Job description

Sitetracker is seeking a seasoned Technical Account Management leader to evolve our TAM organization into proactive, strategic customer partnerships. You will coach teams to drive executive conversations and ensure value delivery across enterprise accounts.

You will translate business objectives into technical roadmaps, partner with Success, Product, and Engineering, and lead initiatives to measure ROI, renewals, and ARR expansion.