Senior TAM Lead - Salesforce DevOps & Enterprise Support

Copado; New Orleans (LA); On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) Plan

Paid Time Off

Wellness Perks

Job summary

Copado is seeking a Sr Manager, Technical Account Management for the Americas TAM team in a player-coach role. You will mentor TAMs, drive DevOps maturity, product adoption, and technical health for global enterprise customers, reporting to the Technical Excellence leader.

You will partner with Customer Success, Support, and Product to push proactive engagements, guide account journeys, and advocate for customer needs at scale.

Qualifications

• Extensive background in technical, customer-facing roles with leadership experience.
• Hands-on experience with Salesforce DevOps, CI/CD pipelines, and automated testing ecosystems.
• Strong track record of strategic advisory sessions with enterprise IT and engineering leadership.

Responsibilities

• Lead, mentor, and coach TAMs across engagement models.
• Manage case assignments, workflows, and KPIs including response times.
• Ensure proactive account health and value articulation for Signature Success customers.
• Partner with Success, Support, and Product teams to drive customer journeys globally.
• Oversee enablement and delivery across Copado CI/CD, CRT, and AI domains.
• Define and deliver DevOps maturity roadmaps for enterprise accounts.
• Act as senior technical sponsor for high-risk or high-value accounts.

Skills

Mentoring/leadership

Executive communication

Customer-facing experience

Incident escalation processes

Cross-functional collaboration

Tools

Salesforce DevOps

CI/CD pipelines

Automated testing ecosystems

AI-driven development workflows

Job description

Copado is seeking a Sr Manager, Technical Account Management for the Americas TAM team in a player-coach role. You will mentor TAMs, drive DevOps maturity, product adoption, and technical health for global enterprise customers, reporting to the Technical Excellence leader.

You will partner with Customer Success, Support, and Product to push proactive engagements, guide account journeys, and advocate for customer needs at scale.