Strategic TAM Lead: Exec Partnerships & Outcomes

Sitetracker

Montclair (NJ)

On-site

USD 180,000 - 270,000

Full time

35 hours ago

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Job summary

Sitetracker is seeking a strategic leader to evolve its Technical Account Management organization from tactical support to executive-level partnerships. You will coach TAMs to guide executive conversations, connect technical priorities to business outcomes, and partner with Customer Success to craft strategic roadmaps and value validation plans for top customers.

You will bridge business goals with technical delivery and drive scalable processes across Product, Engineering, and Success teams.

Qualifications

Experience managing enterprise customer portfolios and C-level relationships.
Experience leading executive QBRs and linking delivery to KPIs, ROI, and outcomes.
Knowledge of SaaS metrics (NDR, ARR, Gross Margin) and their impact on retention and expansion.
Experience supporting renewals or transitions to new commercial/pricing models.
Proven track record owning retention targets or building a value validation framework.

Responsibilities

Lead evolution of the Technical Account Management organization toward proactive, strategic partnerships.
Coach TAMs to lead executive conversations and align technical priorities with business outcomes.
Partner with Customer Success to engage executive stakeholders and build strategic roadmaps and value validation plans.
Translate business objectives into technical requirements and ensure feasible, scalable roadmaps.
Create repeatable processes (roadmaps, intake, health metrics) to scale while maintaining customer value.